Technical Delivery Manager

Role Summary

We are seeking a highly driven Technical Delivery Manager to own and execute our end-to-end Software Development Life Cycle (SDLC). You will be the central point of accountability for moving products from ideation through to production. You will not just track progress; you will actively drive it, enforcing prioritization, securing necessary resources, and ensuring quality gates are met at every stage.

• End-to-End SDLC Ownership:
  Ultimately responsible for releasing a committed set of features to production on schedule without incident. This includes managing the complete lifecycle of technical delivery, ensuring seamless transitions through our defined phases:
  Ideation, Requirements, Design, Delivery, Testing, and Deployment.
• Requirements & Design Readiness:
  Partner with stakeholders (Customer Success, Product, Engineering, QA, Sales) to ensure requirements are locked, acceptance criteria are clearly defined, and testability is validated before technical design begins.
• Resource & Priority Enforcement:
  Actively monitor project health and dynamically negotiate/reallocate engineering and testing resources to ensure critical path items are prioritized and delivered on time.
• Delivery & Quality Assurance:
  Oversee the "Tech Delivery" phase, acting as the primary driver to keep engineering unblocked. Ensure rigorous adherence to testing, approval, and rejection protocols before any code moves forward.
• Release Management:
  Own the deployment pipeline. Coordinate the release to Beta environments, manage Customer Validation feedback loops, and authorize final deployments to Production.
• Reporting & Transparency:
  Provide executive-level reporting on velocity, bottlenecks, and resource utilization. Call out risks early and bring actionable solutions to leadership.
• Success Metrics:
  Track and manage key success metrics, including but not limited to:
  • On-time delivery rate across releases
  • Reduction in release defects or escaped defects
  • % of committed scope delivered
  • Improvement in engineering throughput or predictability

• Education:
  
  Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent career experience.
• Certification:
  Project Management Professional (PMP) certification preferred.
• Experience:
  • Minimum of 5 years of experience in project management, with at least 2 years in a technical project management role within a SaaS environment.
  • Proven experience in managing multiple technical projects simultaneously.
  • Demonstrated experience with Agile Scrum, including certification like CSM (Certified Scrum Master) or equivalent, is highly desirable.
• Skills:
  • Strong understanding of software development life cycles, particularly within SaaS products.
  • Excellent organizational, leadership, and problem-solving skills.
  • Proficient in project management tools like Clickup, Jira, Asana, or Microsoft Project.
  • Exceptional communication abilities, both written and verbal, to interact with diverse teams and clients.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.

• Experience with cloud technologies and understanding of SaaS architecture.
• Familiarity with Dev Ops practices.

• Authoritative Driver:
  You do not just take notes; you hold cross-functional teams accountable to deadlines and process adherence.
• Process Oriented:
  Deep experience managing structured, stage-gate, or hybrid delivery models (experience with highly regulated or linear SDLCs is a major plus).
• Technical Fluency:
  Ability to understand technical designs and hold your own in conversations with engineering leads and architects.