Lead Solutions Architect

Sprinklr is the definitive AI‑native platform for Unified Customer Experience Management, empowering brands to deliver extraordinary experiences at scale across every customer touchpoint.

The Lead Solutions Architect – Platform & Integrations will partner with sales, product, and customer success to drive revenue by architecting and demonstrating Sprinklr’s Unified‑CXM platform’s integration with enterprise technology ecosystems.

• Architect end‑to‑end integration solutions leveraging Sprinklr’s platform integration capabilities, including dedicated connectors, native import/export workflows, and the Sprinklr REST API ecosystem.
• Present integration blueprints for common enterprise patterns, including CRM case lifecycle integration, omnichannel handover protocols, source‑agnostic data ingestion, user provisioning, Digital Asset Management (DAM) connectivity, custom entity mapping, and reporting/analytics data extraction.
• Lead presales integration discovery workshops to map a customer’s existing technology stack (CRM, CDP, martech, analytics, compliance, and AI/ML platforms) to the appropriate Sprinklr connector or integration pattern, producing fit‑gap analyses and solution architectures.
• Develop and deliver compelling technical demonstrations and proofs of concept that showcase Sprinklr’s integration capabilities, including bi‑directional data sync, webhook‑driven automation, API‑based publishing, and platform‑to‑platform data handoff.
• Provide strategic guidance on integration architecture, advising on authentication models, data transformation, rate‑limit management, and error handling.
• Collaborate with Sprinklr’s ecosystem of architects, product managers, and sales teams to validate integration designs and ensure they reflect Sprinklr’s current connector capabilities and roadmap.
• Support RFP responses and technical documentation related to platform design, integration architecture, data security, and compliance.
• Serve as a subject‑matter expert on Sprinklr’s integration taxonomy – distinguishing and articulating the value of dedicated connectors, configurable import/export capabilities, webhook‑based integrations, and custom API integrations built via the Developer Platform.
• Act as a trusted technical advisor who can translate Sprinklr’s integration architecture into business value for CIOs, enterprise architects, and integration teams.
• Travel up to 40% of the time to customer engagements, industry events, and internal workshops.

• Bachelor’s degree in Computer Science, Information Systems, or Engineering;
  Master’s degree preferred.
• 7+ years of experience in enterprise platform architecture with a focus on integration design, middleware, and API‑led connectivity across SaaS, cloud, and on‑premise environments.
• 5+ years of experience architecting and demonstrating integration solutions in a presales, solutions engineering, or technical consulting capacity, with a demonstrated ability to drive revenue impact.
• Deep expertise in enterprise integration patterns, including event‑driven architecture, RESTful API design, webhook orchestration, ETL/ELT pipelines, and bi‑directional CRM/CDP sync.
• Hands‑on experience with enterprise SaaS connector ecosystems such as CRMs, DAMs, lead management, workforce management, and customer feedback platforms.
• Familiarity with Customer Data Platforms (CDPs), Digital Asset Management (DAM) systems, and marketing automation platforms and their integration with engagement or CXM platforms.
• Strong knowledge of AI, automation, and ML frameworks, including large language models, NLP engines, and analytics services within customer engagement workflows.
• Proficiency with integration tooling and standards: REST/Graph
  
  QL APIs, OAuth
  2.0, SAML/SSO, JSON/XML, iPaaS platforms, and enterprise API gateways.
• Strong ability to perform deep discovery of a customer’s integration architecture and map it to Sprinklr’s platform capabilities, identifying quick wins, phased rollout paths, and long‑term extensibility.
• Excellent communication skills with the ability to present to and influence enterprise architects, IT decision‑makers, and C‑suite executives, translating technical…