AIS Technical Support- Temporary

Job Purpose / Overview

Provide client and technical support for veterinarian clinic customers who utilize Telemedicine services. Identify, troubleshoot and resolve connectivity problems encountered when transferring images from the client system to AIS proprietary systems. This is a temporary position with the potential to convert to a full-time, permanent position.

4-10's, Thursday‑Sunday 9:00am‑8:00pm PST. Training hours are M‑F 9:00am‑8:00pm PST during the first 1–2 months.

• Provide professional and quality client service and data transfer expertise.
• Configure customer software for new clients.
• Identify, troubleshoot and resolve connectivity problems that may cause image transfer interruptions, including high level troubleshooting of all brands of DR, CR, CT, MRI, and ultrasound software.
• Assist with final testing to ensure the solution is working before the support call is ended.
• Complete software configuration for servers, acquisitions, and review work stations.
• Use established systems to monitor progress, track problem resolution, identify patterns of failure, and communicate unresolved problems to management.
• Prioritize and complete work on schedule to meet client expectations.
• Answer questions and assist others on the team and in other areas as needed.
• Manage escalated issues with internal and external groups to ensure resolution.
• Work with vendors to resolve connectivity issues, research and test possible solutions, and implement solutions.
• Assist AIS clients in improving image quality.
• Participate in enterprise initiatives, special projects, and other duties as assigned.

• 2 years of veterinary technician experience or equivalent RVT/LVT.
• High School Diploma required;
  Associate’s degree in a computer-related field preferred.
• Typically 2 years of computer service experience helpful.

• High quality interpersonal skills, with experience working with clients and maintaining good client relationships.
• Computer-oriented aptitude required.
• Identify, analyze and troubleshoot a wide range of complex technical computer and connectivity related problems effectively.
• Deliver client support over the phone in a professional manner.
• Learn and apply new technical knowledge quickly.
• Excellent communication skills, both verbal and written, with ability to explain complex technical issues to technical and non-technical users.
• Attention to detail, organization, and ability to multi‑task.
• Ability to work independently with minimal supervision and as part of a team.
• Demonstrate sensitivity and respect for urgent matters.
• Proven ability to identify, follow through, follow up, and resolve issues.
• Ability to follow directions.

The employee will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. The employee will be required to use a computer, spreadsheets, database management, email, and the Internet, as well as a headset, phone, fax, and other equipment.

Target Pay: $31.94–$36.50 per hour (determined by job-related skills, experience, education, training and budget).

Benefits include:

• Paid Time Off & Holidays
• Medical, Dental, Vision (Multiple Plans Available)
• Basic Life (Company Paid) & Supplemental Life
• Short and Long Term Disability (Company Paid)
• Flexible Spending Accounts/Health Savings Accounts
• Paid Parental Leave
• 401(k) with company match
• Tuition/Continuing Education Reimbursement
• Life Assistance Program
• Pet Care Discounts

Commitment to Equal Employer Opportunities. We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement, please see our Careers page.