GNOC Tier II Incident Management Technician

Job Responsibilities

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within Service Now.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Perform configuration management functions such as validating topology drawings and ensuring that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

• Required Clearance TS/SCI with active polygraph.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Professional experience with OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Hands‑on experience with Cisco and/or Juniper routers.
• Extensive experience troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Must be able to work the day shift.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.