Operations Technician Iii - Pub Sec

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

The Operations Technician III – Federal has in-depth technical knowledge of network operations and performs circuit and equipment/network restoration. The technician proactively monitors, responds to, and resolves network issues and alarms. In the process of network restoration, the technician notifies management and the program office with risk potential and an impact assessment.

• Perform circuit and equipment/network restoration, recognize potential jeopardy conditions.
• Manage circuits (T1 – 100
  
  Gb, Ethernet & IP), perform testing and activation of new network circuits as well as long‑haul, metro and international optical networks.
• Work closely with Federal government network operation centers (NOC) customers for all demand and scheduled maintenance, conforming to customer network management requirements and protocols.
• Analyze network troubles, assess performance data and develop design optimization plans accordingly.
• Interface with fiber vendors, telecom providers and other entities on complex technical matters.
• Participate as a Lead/SME to select customers for regular customer meetings, procedural reviews, audits, and other functions.
• Review and interpret electric data processing (EDP) and as‑built engineering documentation.
• Coordinate and track return material authorization (RMA) requests, including vendor interface to obtain RMA authorization requests and completion of RMA submittal forms.
• Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.

• Minimum of 5+ years’ experience with SONET based, long‑haul and metro transport networks, next‑generation DWDM wavelength systems, SDH networks with SNCP rings, DCCS cross‑connect systems and/or Ethernet, VPLS, IP, MPLS.
• Active/Current TS security clearance (TS/SCI preferred).
• Ability to communicate technical issues to management and government personnel, interfacing professionally with management and customers.
• Flexibility with regard to work levels and shift accommodation.

• Associate degree in Engineering, Electronics, Software, or Networks; or related technical or vocational education or equivalent experience. Seven or more years applicable work experience. Preferred Cisco CCIP, CCDP, CCNP certifications, Juniper or ALU data networking equivalent.
• Strong working knowledge and experience with DWDM Layer 1, Metro Ethernet and IP communications (IPv4, IPv6, routing protocols).
• Technical knowledge and experience on contemporary technologies (MPLS, TDM, Ethernet, eLAN‑eLine, TCP/IP, BGP, QoS, IP).
• Previous experience with broadband and/or narrow band circuit maintenance, testing, and restoration, provisioning databases and circuit activations.
• Previous experience with routers, IP protocols, configurations, interfaces.
• Prior experience with Transport platforms (e.g., Nortel, Cisco, Ciena, Lucent and Tellabs) and Data platforms (Cisco, Juniper, Adtran).
• Previous experience with Gov’t networks and customers.
• Demonstrated leadership profile to manage customer networks, proactively track and escalate issues, engage resources to expedite service/network outages, professional interaction skills with customers and management.
• Ability to manage multiple issues simultaneously through effective work prioritization.
• Sound decision‑making and logical thinking under pressure.
• Ability to train, coach and develop technical skill set of shift technicians.

This position has an anticipated base salary range of $77,514 – $103,352 in the state of Colorado, based on current national data. Individual pay may vary by location and is based on skills, experience and other relevant factors.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions.