Healthcare Concierge

University of Colorado Anschutz Medical Campus

Department:
School of Medicine, Dean's Office | The Clubs

Job Title:

Healthcare Concierge

Position #:  

- Requisition #:39178

Job Summary:

The Healthcare Concierge provides administrative and front-line support to over 1000 faculty and staff across The Clubs - including The Hub AO1, The Hub AHSB, The Cloud, and The Clinical Collaborative. These are flexible, modern work spaces that support clinical and research faculty and staff without dedicated offices.

This role is critical in maintaining a welcoming, high-functioning environment. The ideal candidate is a proactive problem solver with excellent interpersonal skills, technical aptitude, and a demonstrated ability to work independently.

Key Responsibilities:

* Lead virtual and in-person onboarding orientations for new Hub faculty, including technology setup and space logistics.

* Offer basic IT support (e.g., printer setup, video conferencing tools, conference room A/V troubleshooting) and escalate issues when necessary.

* Perform front desk duties, including greeting faculty and answering inquiries by phone, email, and in person.

* Manage day-to-day supply restock and space upkeep of multiple locations in proximity.

* Maintain and update faculty directories, phone lists, and scheduling systems.

* Coordinate workspace reservations and conference room bookings.

* Manage mail, packages, dry cleaning, and vendor deliveries.

* Track inventory and restock office and kitchen supplies regularly.

* Maintain food and beverage services at the food bar.

* Process accounts payable for The Clubs' vendors and liaise with procurement.

* Work with Facilities to ensure daily upkeep of shared areas.

* Organize community-building events and social gatherings.

* Provide notary services (training and certification available if needed).

Work Location:

Onsite - this role is expected to work onsite and is located in Aurora, CO.

Why Join Us:

The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of transformative science, medicine, education, and patient care. The campus encompasses the University of Colorado health professional schools, more than 60 centers and institutes, and two nationally ranked independent hospitals - UCHealth University of Colorado Hospital and Children's Hospital Colorado - that treat more than two million adult and pediatric patients each year.

Innovative, interconnected, and highly collaborative, the University of Colorado Anschutz Medical Campus delivers life-changing treatments, patient care, and professional training and conducts world-renowned research fueled by over $650 million in research grants. For more information, visit (Use the "Apply for this Job" box below)..

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation, and sick leave! The University of Colorado offers an excellent benefits package, including:

* Medical:
Multiple plan options

* Dental:
Multiple plan options

* Additional Insurance:
Disability, Life, Vision

* Retirement 401(a) Plan:
Employer contributes 10% of your gross pay

* Paid Time Off:
Accruals over the year

* Vacation Days: 22/year (maximum accrual 352 hours)

* Sick Days: 15/year (unlimited maximum accrual)

* Holiday Days: 15/year

* Tuition Benefit:
Employees have access to this benefit on all CU campuses

* ECO Pass:
Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Qualifications:

Minimum Qualifications:

* Two (2) years of administrative support experience.

Applicants must meet minimum qualifications at the time of hire.

Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.

Conditions of Employment:

* Notary certification (or willingness to become certified within 14 days).

Preferred Qualifications:

* Experience in a healthcare, academic medical, or higher education setting.

* Bachelor's degree from an accredited college or university.

* Previous experience as a concierge or in customer-facing service roles.

* Basic IT troubleshooting experience (printers, A/V, Wi-Fi, etc.).

Knowledge, Skills, and Abilities:

* Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

* Excellent verbal and written communication.

* Demonstrated ability to work independently and manage multiple priorities.

* Strong organizational skills with attention to detail.

* Friendly, professional demeanor and ability to handle timely customer support.

* Ability to independently research and resolve issues prior to escalating.

* Effective problem-solving and time management.

* Comfort working independently with minimal supervision.

* Ability to learn and support new systems and technologies quickly.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to the listed job…