Service Estimator

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Service Estimator

Aurora, CO - 18150 E 32nd Place Aurora, CO 80011

Monday - Friday 7am - 3:30pm

Cullum & Brown is an industry leading industrial equipment distributor and service company with over 135 years of industry experience. We are a reliable solutions provider with locations in Kansas City and Springfield and an authorized distributor of Gardner Denver, Elmo Rietschle, Hoffman, Lamson, Tuthill pumps, Crane Deming, Travaini vacuum pumps, Graco, Dean Pumps, Grundfos, Power Ex, and Great Lakes. We offer 24/7 emergency customer service for the brands we sell and all makes and models.

Our 18 factory-trained and certified technicians are prepared and the best in the industry.

This is a Service Estimator Support position based out of Denver, Colorado. The role includes service support from the time of inquiry to delivery, requiring parts identification, quoting, order confirmation, purchase order receipt, pricing, order processing, and expediting.

• Handling inbound customer requests to generate sales of compressed air products, blower/vacuum products and parts.
• Assisting customers with parts identification and generating service repair quotes, installation quotes and PM agreement quotes to ensure quotes successfully transition to orders.
• Managing rental fleet including monthly billing, depreciation of assets, and coordinating service intervals on machines.
• Investigating “Insight” cases on CC360 to determine if a service quote is needed.
• Managing these orders to ensure delivery schedule is achieved.
• Acting as key customer contact to provide information throughout the sales cycle from quote through delivery.
• Mentoring peers and sharing best practices with those less experienced as needed.
• Managing inventory to stocking levels and ensuring order process is complete and error‑free.
• Managing outside purchases and product transportation expenses effectively and efficiently.
• Operating forklift in parts warehouse in compliance.
• Ensuring all paperwork, purchase orders, etc. are maintained to respond to customer inquiries timely and meet internal process requirements.

• High School Diploma.
• 2+ years in service or mechanical experience.

• Ability to communicate effectively to all teammates, providing timely responses and updates.
• Excellent multi-tasking skills to receive information and requests via multiple media methods.
• Excellent written & verbal communication skills.
• Organizational skills – ability to manage time and multi-task.
• Thinking and acting strategically.
• Customer service focus – understand the need, solve problems, and respond efficiently.

• Proficiency in Microsoft Office required; ability to navigate internal software programs will be needed after hire.
• Forklift certification a plus, but not required.

This position is based in Aurora, Colorado and may travel occasionally within the US for meetings, employee training, and other business needs (5-10%).

The total pay range for this role, including incentive opportunities, is $75,000 - $90,000.

At Ingersoll Rand, we embrace a culture of personal ownership, taking responsibility for our company, our communities, and our environment. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.