Computer Systems Analyst

Position Title: Computer Systems Analyst

Campus: All

Reports To: IT Director

Status: Full-time

Position Summary: The Computer Systems Analyst will be responsible for using analysis and techniques to solve infrastructure and connectivity issues in our Technology and Innovation department. They are responsible for identifying risks and needed improvements by designing solutions and implementing change. They also provide support to staff on all computer related issues on all our campuses by performing basic computer hardware repair, including installation, configuration, and deployment.

• Apply system analysis techniques and procedures to monitor the network using various tools and applications.
• Manage cybersecurity monitoring and response, including:
  • Identifying and remediating malware, viruses, and external threats using Cisco Fire Power, FireAMP, and firewall systems.
  • Consulting with staff on security-related concerns.
  • Documenting and testing new security services to provide multi-layered endpoint protection.
  • Collaborating with the cybersecurity council to implement best practices and plan future enhancements.
  • Serving as the first responder to security breaches or virus outbreaks, including the development of a formal cybersecurity response plan.
• Provide user support for congregation members related to their Rock accounts.
• Oversee hardware specifications and proactive monitoring for:
  • AutoMOX patch management
  • Cisco FireAMP endpoint security
  • Maintain our vulnerability management program across all campuses.
• Conduct regular system reviews, generating reports that identify efficiencies and areas for improvement.
• Manage the full lifecycle of our surveillance system:
  • Installation of cameras
  • System configuration
  • Ongoing software management and maintenance to ensure optimal performance and security
• Support physical network infrastructure tasks, including:
  • Running and terminating network cables
  • Installing network hardware
  • Overseeing network setup for new construction or renovations
• Provide technology consulting to all ministry teams:
  • Meet regularly with ministries to assess needs
  • Proactively offer technical solutions to improve ministry operations
• Provide Level 2 support for technical assistance requests:
  • Respond in person, by phone, remote access, or email
  • Diagnose and resolve both hardware and software issues
  • Advise staff on best practices for computer usage
• Provide weekend IT support as needed

• Action oriented:
  Takes on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm.
• Optimizes work processes:
  Knows the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Resourcefulness:
  Secures and deploys resources effectively and efficiently.
• Self-Development:
  Actively seeks new ways to grow and be challenged.
• Tech Savvy:
  Anticipates and adopts innovations in business-building digital and technology applications.
• Cultivates innovation:
  Creates new and better ways for the organization to be successful.

• A minimum of three years of computer/Cybersecurity experience.
• Ability to think creatively to find innovative solutions to complex analytical questions.
• Strong analytical and technical skills.
• Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving issues.
• Ability to prioritize work, meet deadlines, and achieve goals.
• Continually learn and improve technical skills. Be a life‑long learner.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift or move up to twenty‑five pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.