Strategic Service Desk Leader - ITSM & End-User Experience
Job in
Aurora, Arapahoe County, Colorado, 80012, USA
Listed on 2026-06-18
Listing for:
E-470 Public Highway Authority
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
IT Consultant, IT Project Manager, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
E-470 Public Highway Authority is looking for a Service Desk Manager to lead the strategic direction and daily operations of their IT service desk. This position demands strong technical expertise and a balance of cross-departmental collaboration, budgeting, and strategy to optimize IT services.
The ideal candidate will champion a customer-centric approach to service delivery while managing vendor relationships and operational budgets. Strong candidates will have 7+ years in IT service management and familiarity with ITIL processes.
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