Digital Technology Site Services Lead; IT Generalist Manager), Aurora, CO Onsite

Digital Technology Site Services Lead (IT Manager/Generalist)

Date Posted:
Country:
United States of America

Location:

US-CO-AURORA-S75 ~ 16800 E Centretech Pkwy ~ BLDG S75
Position type:
Onsite
U.S. citizenship required.
Security Clearance:
None/Not required.

• Serve as the primary Digital Technology (DT) interface and liaison, representing DT at your respective site(s) providing guidance, direction, and support as required.
• Engage with Site Leadership, Facilities, Operations and Program Management for demand planning and management around their needs for specific Digital services at the site.
• Review business requests for Digital service enhancements and undertake cost evaluation, standards reviews, and prioritization.
• Monitor internal and external service providers to ensure they are performing to contractual requirements using Raytheon standards and processes, analyzing and acting upon SLA and metrics data to ensure customer service and satisfaction.
• Support DT AOP forecast for the services provided, including all sub‑frameworks, capital planning and expenditures.
• Partner with Governance, Risk, & Compliance (GRC) to support site compliance assessments and internal audits.
• Translate audit observations into actionable improvements for service owners.
• Update and track compliance‑related improvement activities and work with leaders to remove barriers to progress.
• Represent Digital Technology on the Site Incident Support Team (SIST).
• Collaborate with service architects to discuss impact of new technologies and architecture roadmap.
• Support and collaborate with the various Digital Technology teams, RTX Enterprise Services and other functional teams to help support the infrastructure and employees.
• Maintain working knowledge of Project Management Methodologies, Earned Value Management (EVM), Agile Project Management, and efficiency improvement with LEAN Principles.
• Minimal travel will be required to support other Raytheon locations in the immediate region.

• University degree or equivalent experience with minimum 8 years of relevant experience, or an advanced degree with minimum 5 years of experience.
• Experience in IT Service Delivery, IT Site Services, or IT Infrastructure Operations.
• Experience managing vendors / service providers.
• U.S. citizenship required.

• Experience with fundamental tools and technologies used within Digital Technologies End User Support Operations, including Active Directory, SCCM, Asset Management Lifecycle, Whole Disk Encryption, PKI, O365 Product Suite, Azure Information Protection.
• Budget experience and fiscal discipline in managing a department or functional budget.
• Audio‑Visual (AV) equipment experience.
• Experience interacting with multiple levels of employees, internal customers, teammates, and suppliers.
• Prior experience working independently as a stand‑alone point of contact for an organization.
• Experience in creating high‑level documentation and presenting to leadership teams.
• Familiarity and working knowledge of Microsoft Suite including Outlook, Office, SharePoint, and Teams.
• Familiarity / certification in Raytheon’s CORE principles & methodology.
• Exceptional judgment, decision‑making skills, and organizational skills.
• Leadership experience, emphasis on leading and developing multi‑functional teams.
• Working knowledge of Project Management Methodologies, Earned Value Management (EVM), and efficiency improvement (Six Sigma/LEAN Principles/CORE).
• Strong interpersonal, leadership, influence, and communication skills.
• Team player with a collaborative mindset and ability to work with multiple disciplines, driven by quality and customer satisfaction.
• Attention to detail, with drive, initiative, and motivation.
• Active and in‑scope US Secret Security Clearance is highly valued, but not required.
• ITIL certification.
• IT Project Management experience.

• Relocation eligibility if the applicant meets company policy criteria.
• Medical, dental, vision, life insurance, short‑term disability, long‑term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave,…