Tier 2 System Maintainer x

Tier 2 Systems Maintainer

Ratchet Mission Applications (RMA) has an opening for a Tier 2 Systems Maintainer supporting 24x7-mission applications in Aurora, CO. The successful candidate will be required to function as an integral member of a highly proficient and technically competent team of System Maintainers and will be responsible for ensuring the continuous operation of complex mission applications in a purpose-built enterprise environment. Qualified applicants must be able to work collaboratively to reliably resolve system anomalies.

Applicants must be available and willing to support operations using a rotating 24x7 shift schedule with predictable periods of non-work, extended personal time and increased pay. This position is not for a help desk. The qualified candidate will be a Tier 2 maintainer in all respects and will work closely with the 8x5 personnel to enhance broad system knowledge. Occasional out-of-band call-in support may be required.

• Maintain consistent mission processor availability and reliability through the implementation of proactive Systems Maintenance methodologies and request fulfillment activities
• Demonstrate comprehensive technical competence in the expedient restoration of mission applications and associated functions to a fully operative state
• Adhere to prescribed incident and problem management or ticket escalation processes to quickly and proactively resolve system anomalies as appropriate
• Create, enhance, update or otherwise maintain concise, accurate, and complete Tier 2 maintenance and operations documentation
• Provide relevant input to the shift lead and other teammates regarding activities and incidents that negatively impact Tier 2 mission operations.
• Provide training to teammates, Tier 1 and customers as required
• Other related supporting duties as required

• U.S. citizen with an active TS/SCI with a polygraph required
• Requires BS degree and 4-8 years of prior relevant experience or Masters with 2 years years of prior relevant experience
• Current DoD 8570 certification applicable to the position (typically Security+)
• Knowledge of Tier 2 system maintenance and troubleshooting on mission critical systems
• Experience with constructive, collaborative approach
• Excellent verbal and written communication skills
• Ability to work collaboratively and constructively with other leaders
• Must be willing to perform shift work

• Mission-specific technical knowledge and operations experience (incl. DEC VMS and/or Alpha)
• Proven experience and proficiency with one or more of the following disciplines in an enterprise environment:
• Unix, Linux, and/or Windows based OS and application management
• Script development and implementation (e.g. PyThon, BaSH, XML)
• Troubleshooting of complex and interconnected systems
• Usage and support of Enterprise Maintenance Management tool(s)
• Ability to develop technical solutions through deep analysis and understanding of impact to the end-product/solution
• Ability to work independently and in a collaborative environment to achieve day-to-day objectives that significantly impact operational results and deliverables
• Deep understanding and ability to apply principles, theories, and concepts of domain related mission operations and a broad understanding of dependent domains

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.