IT Support Specialist

About Us

Intermountain Electric (IME) brings decades of experience as a trusted leader in electrical contracting. Founded in 1946, we began as a small company in Denver, CO, and have since grown to be part of the largest specialty contractor in North America. Today, we work with owners and contractors nationwide, delivering complex construction solutions across various industries, including aviation, mission critical, entertainment, and healthcare.

At IME, our people are our most valuable asset. We are committed to fostering a culture that prioritizes safety, quality, and professional growth. Joining IME is more than just finding a job—it's about building a career with opportunities to advance and make an organizational impact. Power your future with IME and be a part of a team that drives success in every project.

Intermountain Electric, Inc. (IME) is celebrating 80 years of powering progress across Colorado. Our office teams help deliver safe, smart, and reliable electrical solutions through our people and partnerships, the IME Way. Through strategic planning, collaboration, and technical excellence, and guided by our values of Integrity, Safety, Ingenuity, Relationships, Craftsmanship, and Spark, we empower our professionals to innovate, support our field teams, and strengthen the partnerships that move our work forward.

Join a team where your expertise fuels the systems that keep communities running!

The IT Support Specialist provides technical assistance and troubleshooting support to employees across the organization, serving as the primary point of contact for hardware, software, and technology-related issues. This role supports day-to-day IT operations, facilitates onboarding for new employees, and helps maintain reliable, efficient technology systems.

• Provide timely and professional technical support to end users via phone, email, and in-person interactions.
• Respond to hardware, software, and system-related issues and inquiries.
• Deliver a positive support experience while ensuring issues are addressed effectively and efficiently.

• Support new employee onboarding by responding to new user ticket requests.
• Meet with new employees on their first day to assist with equipment setup and technology orientation.
• Ensure users are properly equipped and prepared to access required systems and resources.

• Diagnose and resolve technical issues involving computer systems, network connectivity, printers, software, and other IT-related technologies.
• Perform vulnerability management activities on affected systems.
• Escalate complex or unresolved issues to the appropriate IT teams while ensuring timely follow-through and resolution.

• Assist with the setup, installation, and configuration of computer hardware, peripherals, and software applications.
• Conduct routine system checks and preventative maintenance activities.
• Support efforts to optimize system performance and reduce potential technology disruptions.

• Utilize remote desktop tools to diagnose and resolve technical issues when remote assistance is required.
• Provide basic training and guidance to end users on software applications, hardware, and technology best practices.
• Support employee adoption and effective use of technology tools.

• Maintain accurate and detailed records of help desk interactions within the ticketing system.
• Document reported issues, resolutions, troubleshooting steps, and follow-up activities.
• Ensure support records are complete and current to facilitate knowledge sharing and service continuity.

Additional duties as assigned.

• Strong technical knowledge of Windows Operating Systems and Microsoft Office 365.
• Solid troubleshooting and problem-solving abilities across hardware, software, and network-related issues.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts clearly to users with varying levels of technical proficiency.
• Strong customer…