IT Business Analyst

Responsibilities

• Collaborate with business leadership, stakeholders, and users to define and document requirements, objectives, and success metrics.
• Analyze current processes, identify improvement opportunities, and translate business needs into actionable solutions and specifications.
• Ensure solutions and documentation meet business needs, including supporting user stories, use cases, and system updates.
• Partner with business leadership and teams to refine backlog, prioritize work, and support story creation.
• Facilitate clear communication, consensus-building, and alignment among stakeholders, clients, and technical staff.
• Foster trust and act as a liaison to ensure shared delivery goals across teams.
• Develop a deep understanding of system functionality and business rules to support both project work and operational activities.
• Resolve support issues, drive process and product improvements, and leverage tools and technology to enhance analysis and delivery efficiency.

• Proven background as a Business Analyst, Systems Analyst, Operational Analyst, or similar role.
• Strong communication, leadership, and relationship-building abilities.
• Technical proficiency in SQL, data analysis, diagramming tools (e.g., Lucidchart, Visio), and test management platforms is a plus.
• Bachelor’s degree or equivalent experience.

Demonstrates expertise in analyzing business processes and translating needs into actionable solutions, with strong communication and relationship-building skills to facilitate collaboration among stakeholders and technical teams.