Senior Consultant – Insurance Solutions

Responsibilities

• Create processes, documentation, and tools that drive increased operational efficiencies and greater scale across different products and insurance markets.
• Develop increased automation on common customer support tasks through the use of AI and other tools to help drive increased consistency and improve accuracy.
• Support existing clients through data analysis, business review meetings, and direct engagement that help optimize the client’s use of Trans Union’s Insurance solutions.
• Gather insights from clients and sales (Voice of the Customer) and deliver ongoing feedback to internal stakeholders to drive continuous product enhancements.
• Coordinate with external stakeholders and internal business units to perform data analysis of products and data assets.
• Leverage technical tools to proactively identify trends and anomalies in customer metrics and derive actionable insights that contribute to continuous improvement.

• Minimum of 5 years of experience in product management, technical roles, or operational roles, with a strong background in the Property & Casualty (P&C) or Life Insurance sectors.
• Experience leading process improvements that deliver improved customer service and greater operational scale; PMP or Lean Six Sigma certifications are preferred.
• Experience in leading analytical projects on data analysis, transforming insights into presentations, and delivering the results to stakeholders.
• Knowledge of business intelligence tools, project management tools, and/or CRM tools (examples: Power BI, Tableau, JIRA, Rally, Salesforce).
• Ability to apply critical thinking skills to identify anomalies, improve processes, and optimize solutions for our clients.
• Strong project management and documentation skills with a demonstrated ability to scale complex processes.
• Strong verbal and written communication skills with a proven ability to translate technical concepts into actionable recommendations.

Demonstrates expertise in product management and operational efficiency within the Property & Casualty or Life Insurance sectors, leveraging data analysis and business intelligence tools to drive continuous improvement and enhance client engagement.