Senior Epic Applications Analyst

This position is responsible for full performance complex work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support. Duties include providing front line support to end users through analyzing and diagnosing problems and determining a solution. This position may perform lead work over lower-level staff.

The Research Senior Analyst is a senior-level member of the CAS Research team responsible for leading the design, implementation, optimization, and support of research technology solutions. This role serves as a subject matter expert for research applications, including CTMS and Epic research functionality, and partners with investigators, research operations, compliance, and IT leadership to deliver innovative, compliant, and scalable solutions that support clinical trials and research initiatives.

Given the cross‑functional nature of research workflows, this position spans multiple Epic modules and requires a strong understanding of downstream and upstream impacts across clinical, operational, and revenue cycle applications. The Research Senior Analyst develops and maintains collaborative partnerships with other CAS analysts and application teams to ensure solutions are aligned, integrated, and support enterprise-wide objectives. The role demonstrates a deep understanding of clinical research processes and independently evaluates, interprets, and applies Epic and other research system functionality to meet complex research operational needs, ensuring solutions align with regulatory requirements, organizational goals, and industry best practices.

The position independently leads complex projects, drives process improvement, provides technical leadership and mentorship, and contributes to the strategic direction and roadmap of research systems. Working with minimal supervision, the Research Senior Analyst proactively identifies opportunities for innovation, assesses emerging technologies and system capabilities, and translates business and operational requirements into effective technology solutions. This role is accountable for improving research operations, data integrity, regulatory compliance, and the overall investigator and participant experience while serving as a trusted advisor on the use, integration, and optimization of research technology platforms.

Job Status
: 40 hours per week, eligible for benefits

Shift: Monday - Friday, 8am-5pm. Work hours may vary based on the needs of the department. This role participates in a weekend and holiday on‑call rotation, approximately 2-3 times per year.

• This position has potential to be fully remote if applicant is located within CHCO hiring region.

• Analyzes and diagnoses complex system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
• Gathers and analyzes information to resolve incidents and troubleshoot problems. Documents the process and resolves the problem.
• Documents design, application and technical specifications as appropriate. Works with others to create support and training documents.
• Identifies and clarifies reporting needs and expectations with end users and works with report developers to clarify data and reporting needs.
• May serve as a subject matter expert (SME) in the underlying data structure to assist report developers with complex report needs.
• Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
• Provides vendor with recommendations for system improvements.l
• Reviews documentation for complex upgrades and monthly system updates. Evaluates possible changes and impacts with other analysts and end users.
• Supports end users and provides primarily Tier 2 and Tier 3 support for supported systems.
• Serves as a mentor to team members as requested for technical and customer support skills development.
• Plans, designs, implements, maintains and provides ongoing optimization and support for applications.
• Gathers, validates, and translates…