AV Multimedia Engineer

AV Multimedia Engineer

Responsibilities & Qualifications In this role, you will maintain and enhance AV/VTC /Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership.

RESPONSIBILITIES

• Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions.
• Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues.
• Manage and track support requests using Service Now, ensuring timely input, updates, and closure of tickets.
• Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment.
• Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored.
• Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems.
• Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices.
• Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime.
• Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions.
• Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions.
• Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture.
• Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR.
• Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations.
• Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations
• Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks.
• Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations.

REQUIRED QUALIFICATIONS

Experience:

• 3 years of overall professional experience supporting professional audio-visual, broadcast, or multimedia display and distribution systems, including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field.
• 3 years of experience supporting Multimedia Display & Distribution Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred.
• 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier
  4) support is preferred.

Certifications:

• CompTIA Security+
• Manufacturer Trainings (ex. Evertz, Extron, Crestron)
• CTS (CTS-I, CTS-D) preferred
• CEA (Certified Audio Engineer) preferred
• CVE (Certified Video Engineer) preferred

Education:

• Bachelor's degree in Broadcast/AV engineering, electrical engineering, or a related field. Equivalency:
  Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree.

Clearance:

• Must possess a Top Secret/SCI with CI poly

Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential…