Field Hardware Support Engineer

Responsibilities and Qualifications

In this role you will install, configure, andmaintainAV equipment (displays, projectors, audio systems, video conferencing,cameras,control systems) in support of the National Reconnaissance Office (NRO).The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership.

RESPONSIBILITIES

• Perform preventive maintenance, fault isolation, and repair of AV hardware in classified and general-purpose spaces.
• Support live events, briefings, and demonstrations; ensure AV systems are operational and provide on-site technical assistance.
• Coordinate with system administrators and vendors for Tier 2/3 escalations and equipment repairs.
• Document all service activities, equipment inventory, and configuration changes in the ITSM/ticketing system.
• Adhere to government security protocols,to include the handling of classified materials and controlled access areas.
• Participate in on-call rotation for after-hours and urgent support needs.
• Assist with system upgrades, cabling, and physical infrastructure improvements.

REQUIRED QUALIFICATIONS

Experience:

• 2 years of hands-on field support experience installing,maintaining, and troubleshooting AV, broadcast, or IT hardware in an operational or mission-critical facility.

Certifications:

• CompTIA Security+
• Manufacturer Trainings (ex. Evertz, Extron, Crestron)
• CTS (CTS-I, CTS-D) preferred

Education:

• Associates degree or equivalent technical/vocational training in electronics, AV, or IT hardware.
• Equivalency:
  High school diploma plus 6 years of directly relevant hands-on hardware support experience in lieu of a degree.

Clearance:

• Must possess a Top Secret/SCI with CI poly

We are seeking a Field Hardware Support Engineer to join our team in Aurora, CO.

Tek Synap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at

The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location:
  
  Buckley Space Force Base, Aurora, CO
• Type of environment:
  Office
• Noise level:
  Low
• Work schedule:
  
  Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and…