AV Multimedia Engineer

Responsibilities & Qualifications

In this role, you will maintain and enhance AV/VTC /Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands‑on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership.

In this role, you will maintain and enhance AV/VTC /Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands‑on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership.

• Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions.
• Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues.
• Manage and track support requests using Service Now, ensuring timely input, updates, and closure of tickets.
• Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment.
• Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored.
• Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems.
• Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices.
• Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime.
• Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions.
• Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions.
• Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture.
• Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR.
• Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations.
• Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations
• Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks.
• Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations.

• 3 years of overall professional experience supporting profe ssional audio-visual, broadcast, or multimedia display and distribution systems , including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field.
• 3 years of e xperience supporting Multimedia Display & Distribut i on Services…