Service Coordinator

About Us

We are a single-source solution for the design and implementation of sophisticated mechanical and plumbing systems. Our integrated in-house production model utilizes coordinated BIM models to produce precise fabrication documentation to help ensure accurate installation.

Job Summary

The Service Coordinator is responsible for coordinating and supporting daily service operations to ensure timely, efficient, and high-quality service delivery to customers. This role serves as a key point of contact between customers, service technicians, and internal teams, managing work orders, scheduling service calls, and maintaining accurate service records. The Service Coordinator helps optimize technician utilization, supports customer satisfaction, and ensures compliance with company procedures and service standards.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Create work orders

Work with service managers to respond to requests including Vista updates

Notify customer of ETA and provide updates as necessary

Follow-up with service technician as necessary

Assist service managers where needed

Booking approved jobs

Ordering parts, tracking parts

Communication with customer regarding parts ETA, scheduling

Permits, inspections, factory start-ups;
Job costing reports

"SWAP" paperwork, follow up to ensure we receive credit on warranties, returns, etc

Write up proposals, request quotes from vendors

Process billing for service (T&M), quoted jobs and projects

Follow up on past due invoices; process credit card payments

Qualifications

High school diploma or GED required; associate degree or technical training preferred

2+ years of experience in service coordination, dispatching, or a similar service support role

Strong scheduling and dispatching skills with the ability to manage multiple priorities in a fast‑paced environment

Proficiency with service management software, CRM systems, and Microsoft Office (Outlook, Excel, Word)

Compensation Range:

Minimum hourly wage rate $25.00 to maximum hourly wage rate $32.00 ; DOE

Other Compensation: position is eligible for an annual discretionary bonus.

We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, see, talk, and hear. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee is regularly required to walk, reach with hands and arms, climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to twenty-five (25) pounds.

Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is regularly required to commute to field locations. The employee must have the ability to navigate around job site locations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may expect to work in typical office environment conditions except when visiting field locations. Field environments may vary based on project, manufacturing, or weather conditions.

The noise level in the work environment is usually moderate to loud.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees…