Patient Liaison

Fixed schedule, e.g., Monday-Friday 8 am – 5 pm with standard breaks.

Work will be performed at the UCHealth Auxiliary Support Building, 2450 East Peoria St, Aurora CO 80014

Candidates will need to pass a language proficiency test administered by UCHealth

The Video Remote Medical Interpreter serves as a communication bridge between patients and healthcare professionals. This role provides accurate, culturally appropriate interpretation through video remote interpretation for individuals who are non-English speaking, deaf, or hard of hearing, ensuring understanding of medical information, treatment plans, and services.

• Provide real-time video remote interpretation between patients, families, and healthcare providers in the patient’s preferred language
• Accurately interpret medical terminology, including anatomy, procedures, and medications
• Support effective communication in both clinical and non-clinical settings
• Maintain strict confidentiality and compliance with all patient privacy policies
• Assist with translation of written documents, as needed
• Act as a trusted cultural and linguistic resource for care teams

• Successful completion of a medical interpreter competency assessment (to be administered by UCHealth)
• Completion of 40-hour medical interpreter training program (e.g. "Bridging the Gap")
• Minimum of 2 years of medical interpretation experience

• Prior Video Remote Interpretation experience
• Certified Medical Interpreter (CMI) or Certified Healthcare Interpreter (CHI) credential

• Strong bilingual communication skills and fluency in medical terminology
• Proficiency in basic computer and technology use
• Ability to exercise critical thinking and sound judgment in fast-paced environments
• Ability to work independently with minimal supervision
• Commitment to equity, cultural sensitivity, and patient advocacy

• The work involves providing medical interpretation to patients and care teams via video teleconferencing. It is not in-person within hospitals and clinics.
• 100% In-office environment
• Fast-paced clinical setting requiring adaptability and responsiveness
• Physical requirements:
  
  Light level activity