Specialist CSX CoE Complex Order Mgmt

Order Management And Customer Operations Specialist

Manage complex order management and customer operations processes end-to-end, ensuring high service levels, data accuracy, and operational excellence. Act as a key point of coordination across internal stakeholders to deliver reliable supply and enhance customer experience, while identifying opportunities for continuous improvement and business growth.

Responsibilities include:

• Managing affiliate orders from creation to invoicing, including coordination of supply and demand processes.
• Maintaining and updating customer, pricing, and master data accurately in SAP.
• Coordinating material (Finished Goods) and vendor master data, including rebates and agent commissions.
• Collaborating with Logistics and cross-functional teams to ensure export requirements and service levels are met.
• Executing daily operations, ensuring strong service performance and fast issue resolution.
• Supporting resolution of credit blocks, invoice disputes, and stock issues while monitoring service KPIs.
• Maximizing service levels by applying out-of-stock (OOS) rules and resolving short-term supply constraints.

Required experience includes:

• 3–6 years of experience in Customer Service, Order Management, Supply Chain, or Sales Operations.
• Solid understanding of Order-to-Cash (O2C) processes and customer service operations.
• Experience working with ERP/CRM systems (SAP, Salesforce Service Cloud or similar).
• Strong customer-centric mindset with effective communication skills to collaborate across teams and functions.
• Proactive and solution-oriented, with the ability to take ownership and make decisions in complex situations.
• Well-organized and able to manage multiple priorities in a fast-paced environment.
• Analytical mindset with attention to detail and focus on quality and accuracy.

Benefits include:

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year.
• Diverse national and international growth opportunities.
• Global wellbeing standards with health and preventive care programs.
• Gender-neutral parental leave for a minimum of 8 weeks.
• Employee Share Plan with voluntary investment and Henkel matching shares.
• Flexible Benefits.
• Meal vouchers.
• Savings fund.
• Friday early finish.

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.