Warehouse Shipping and Receiving​/Call Desk

Warehouse Shipping and Receiving/Will Call Desk

Base pay range: $19.00/hr - $23.00/hr

The Shipping and Receiving (Will Call Desk) position is responsible for coordinating customer‑facing order processing with daily shipping and receiving operations. This role serves as the primary point of contact at the Will Call desk, ensuring accurate order fulfillment, documentation, and communication with customers and carriers. The position supports warehouse operations by preparing shipments for pick up and maintaining records, while maintaining a clean, organized, and efficient work environment.

Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturdays a month from 09:00 AM to 01:00 PM

Entry Level

Full‑time

This hourly, non‑exempt position pays from $19 to $23 per hour, with overtime compensated at 1.5 times the base rate. New hires usually earn between $47,395 and $57,215 annually, or more, depending on experience, overtime hours, and bonuses.

• Serve as the primary point of contact for customers at the Will Call desk, assisting with order processing, inquiries, and coordination.
• Accurately process customer orders, ensuring correct product selection, quantities, and documentation.
• Read and interpret shipping orders to determine transportation needs and shipment requirements.
• Ensure all shipping and receiving documentation is accurate, complete, and properly maintained.
• Collect inbound freight documentation and route it to the appropriate record‑keeping department.
• Coordinate inbound and outbound freight to support warehouse operations.
• Communicate with carrier representatives to arrange pickups, deliveries, and provide loading instructions.
• Maintain a clean, organized, and safe work environment.
• Complete equipment checklists and perform basic preventative maintenance.
• Perform additional duties as assigned or required.

• High school diploma or equivalent required.
• A minimum of one (1) year of warehouse experience required.
• Forklift experience preferred.
• Customer‑facing experience, including assisting with order fulfillment.
• Proficiency in using a tablet or iPad.
• Proficiency with computers and Microsoft Office tools, including administrative tasks, paperwork, filing, data entry, and email correspondence.
• Bilingual in Spanish required.
• Strong communication and organizational skills.
• Ability to follow instructions and work effectively in a fast‑paced, high‑pressure environment.

• Regular use of hands to handle objects, tools, or controls; reach with hands and arms; speak verbally.
• Frequent walking, standing, and occasional sitting.
• Regularly lift, pull, and move up to 50 pounds and occasionally up to 70 pounds.
• Specific vision abilities required include close vision.
• This is a safety‑sensitive position.

• Referral, Holiday, and Annual Bonuses
• Annual pay increases
• Paid Time Off
• Medical, Dental, and Vision Insurance
• Company‑paid Short Term and Long Term disability
• Company‑paid Life Insurance
• Tuition Reimbursement
• Traditional and Roth 401(k) plans with company matching contributions
• Charitable donation matching programs
• Free, company‑sponsored 1‑on‑1 tutoring for children/dependents of MSI employees in grades K‑12, including free tutoring for SAT and ACT tests

Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile, and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state‑of‑the‑art showroom and distribution centers across the U.S. and Canada. MSI’s product line includes Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone, and pavers imported from over 36 countries on six continents.

• Top 5 fastest growing companies – OC Business Journal
• Supplier Diversity Award – Home Depot
• #1 Flooring Distributor multiple years in a row – Floor Covering Weekly
• Top Workplaces Award winner multiple times – Top Workplaces
• MSI Founder named the Entrepreneur of the Year – Ernst and Young

MSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.