Lease Up Service Manager

The General Service Manager is a multi-site maintenance leader who oversees maintenance operations across 3 or more communities. This position provides strategic direction, vendor management, and leadership development to ensure consistent service delivery, property readiness, and team performance across the portfolio.

• Provide oversight and strategic direction for maintenance operations across 3+ communities, ensuring consistent quality standards and service delivery
• Manage, mentor, and develop Service Managers and Senior Service Managers, fostering leadership growth, accountability, and succession readiness across sites
• Oversee vendor relationships across the portfolio — negotiate service contracts, schedule third-party work, and monitor contractor quality and completion
• Direct and coordinate unit turn scheduling and execution across properties to minimize vacancy loss and ensure move-in readiness on time
• Conduct routine site inspections across all communities to assess property condition, curb appeal, safety compliance, and maintenance quality
• Lead portfolio-wide preventative and scheduled maintenance programs, ensuring timely execution and compliance with company standards
• Manage inventory control and supply chain needs across multiple communities, ensuring adequate parts, tools, and materials are available at each site
• Perform needs assessments to identify capital improvement priorities, deferred maintenance, and system replacement timelines across properties
• Provide advanced technical support for HVAC, plumbing, electrical, and building systems troubleshooting across communities when escalation is needed
• Support repair, maintenance, and capital budget planning and cost control across assigned communities
• Ensure all maintenance team members across sites maintain required licenses and certifications (EPA, CPO, CAMT, and applicable local/state requirements)
• Follow and enforce company safety procedures, OSHA/MSDS compliance, and appearance standards across all sites

• Minimum 5+ years of progressive multifamily maintenance management experience, including multi-site oversight
• Advanced knowledge of HVAC, plumbing, electrical, carpentry, and general building systems
• EPA certification (Type I, II, or Universal) required; CPO certification strongly preferred
• Proven leadership experience managing, developing, and elevating maintenance teams across multiple properties
• Strong vendor management, contract negotiation, and project coordination skills
• Valid driver’s license and reliable transportation; ability to travel between communities regularly
• High School diploma or equivalent

• Trade school, technical certification, or some college preferred
• Experience managing maintenance operations for 600+ combined units across a portfolio
• Background in capital project planning, budget management, and long-term property needs assessment
• Bilingual communication ability where useful for the portfolio

• Provide strategic leadership communication across multiple sites, aligning Service Managers and their teams on priorities, standards, and company initiatives
• Mentor and coach Service Managers and Senior Service Managers on leadership development, technical skills, team performance, and career growth
• Interface with Regional Vice Presidents, Community Managers, and corporate leadership on property condition, capital needs, and maintenance strategy
• Manage vendor and contractor relationships, including contract negotiation, scope-of-work communication, and quality accountability
• Create and present portfolio-level reports on maintenance performance, budget variance, turn metrics, and capital planning to property ownership and leadership