Director of Community Management

Overview

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations.

The Director of Community Management is responsible for overseeing a portfolio of communities and a group of Community Association Managers. This position manages and assists in special projects and ensures success for all the Community Association Managers. Assists the Regional Manager with management functions as required. Builds and manages teams effectively. Must maintain client satisfaction and account retention.

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Insurance
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Partner with the association's Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met, and assist with prompt response and resolution to questions/problems.
• Responsible for overseeing and managing their budget and P&L for the assigned team.
• Responsible for overall group performance relating to client satisfaction and account retention.
• Participates in the hiring process, management, and training. Follows all Human Resources policies.
• Attends one board meeting per year for each account of managers supervised.
• Monitors and develops Team Member performance to include providing supervision, scheduling, conducting, counseling, and delivering recognition.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
• Makes merit decisions within budget or in accordance with established guidelines.
• Maintain knowledge and understanding of contracts between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
• Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
• Conducts on-site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property.
• Lead change management activities that are needed to support organizational development and new technology initiatives.
• Support the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
• Practice and adhere to Keystone’s Core Values, Mission, and Vision.
• Any additional job duties as required by the supervisor.

• Must have a valid Driver’s License and maintain a clean MVR.
• Must have reliable transportation and the ability to drive.
• Ability to lead others through mentorship and training.
• Excellent organizational and time management skills.
• Excellent customer service skills.
• Excellent interpersonal skills.
• Strong verbal and written communication.
• Verifiable references.
• Able to pass a background check.

• Bachelor’s degree in Business desired.
• High School Diploma or GED required.
• 3-5 years of experience as a Community Manager.
• Supervisory experience is strongly desired.
• Must maintain/possess CMCA.
• Must possess/be in pursuit of PCAM.

The work…