Resident Service Coordinator

Join to apply for the Resident Service Coordinator role at Red Peak

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Join to apply for the Resident Service Coordinator role at Red Peak

Reports To: Multi-Site Manager

What You Need To Know...

Schedule:
Tues-Sat 9-6

Location:

175 E 7th Ave, Denver (Multi-Site), 475 Units

Pay: $22.00-$25.00/hour, plus bonus potential Requirements:
Offer of employment is contingent upon the results of a background and drug screen, Valid Driver's License and Reliable Transportation

Benefits Of Being On The Redpeak Team

• Great benefits, including full medical, dental, vision, employer-paid short-term disability
• Competitive 401(k) with company match; fully vested at day one of eligibility
• Generous PTO
• Rent discounts
• Red Peak Student Debt Repayment Program
• Make Your Mark Scholarship Fund administered by the Denver Foundation
• 50% or up to $75 monthly health club reimbursement and wellness programs
• Cell Phone Reimbursement
• Team Member Recognition Program
• Ongoing development and training

• EARN THE REPUTATION. Greatness is demonstrated, not declared. We aren't here to follow the status quo.
• INVEST IN EACH OTHER. Bring your authentic self to each interaction and empower others to share their unique story. Celebrate your differences. Grow together.
• DO IT WITH STYLE. Design and form matter, so we take it up a notch. Every interaction should be thought of as the big presentation. Make an impact.
• GO FORWARD. At Red Peak, agility is key. When new strategies and systems are set, adapt quickly, and create environments of yes. Innovate with intention, find solutions, and keep moving forward.
• KEEP WORK FUN. We have passionate people, authentic communities, and incredible residents. So let's have some fun.
• OWN IT. Do what's right for Red Peak, and advocate for company progress. There's room for everyone to be a leader here. Its up to you to take the lead.

• Serves as a primary point of contact for new residents throughout the move-in process including personal check-ins, lease review, and move-in scheduling
• Reviews all move-in paperwork with residents and conducts consistent personal check-ins from application through the move-in day
• Schedules move in day needs for each new resident and ensures everything is ready for the resident from Day 1 to start their experience with a positive feeling.
• Conducts 1 week and 30-day check-ins with each new resident
• Ensures apartment is rent ready and up to Red Peak standard through pre-move-in walks.

• Be present in the Management office to greet and serve the residents, while also replying to incoming emails and phone calls to the office.
• Provide superior customer service with every interaction through a friendly approach, timely

• Maintain a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Attends daily huddles for each team to ensure effective communication throughout the team is an area of focus.
• Serves as a professional Red Peak liaison to residents.
• Collaborates to actively secure resident renewals.

• Conducts weekly building zone walks to ensure Red Peak standards.
• Ensures refreshments are stocked at the coffee bar and cyber café locations and that all amenities are in working order for resident use.
• Shop competition monthly to expand industry knowledge and explore new ideas to enhance the resident experience.
• Ensure property success and resident satisfaction through compliance audits and property audits

• Sound judgment and excellent problem-solving skills
• A positive, friendly attitude and ability to build…