Deputy Center Director and Director of Operations, Canyon

Represent and conduct the ministry of Spring Canyon in accordance with the OCF and Spring Canyon Ministry Plans through conducting daily operations or as directed by the Center Director or his designated representative. Serve as a member of the Spring Canyon ministry team, with a focus on providing spiritual refreshment and blessing to every guest. Supports programs and activities at Spring Canyon that draw guests closer to Jesus Christ and make an impact on the way they live for Him.

Help ensure that Spring Canyon is a place where members and guests of OCF are emboldened in their faith and walk, equipped to live out their faith and run their race, encouraged along the entire course of their race, and engaged in their calling as they live out their lives.

Reports To: Center Director, Spring Canyon, Col Kim Hawthorne, USAF (Ret.)

Primary Responsibilities:

• Live faithfully as a disciple of Jesus Christ and in obedience to God’s Word. Subscribe to the OCF Statement of Faith and Participation, and Biblical Guidelines for Member and Leader Conduct without reservation. Be an active OCF member.
• Act in the stead of the Center Director in their absence, to ensure continuity of operations and decision-making.
• Responsible to disciple, counsel and teach subordinates, encouraging and equipping them for growth in their faith in Christ. Responsible to establish and maintain a healthy spiritual environment in which subordinates can work, learn, and develop.
• Facilitate adult discussions and Bible studies, as assigned; help set a Christ-honoring spiritual tone for the conference center. Lead prayer and devotional times with subordinates as appropriate to promote their spiritual growth.
• Team–Contribute to the success of Spring Canyon by being an integral part of the ministry team and by supporting the Center Director to create a God-honoring environment where people encounter Christ and are encouraged in their walk. Contribute to the fullness of the “heartbeat” of Spring Canyon and encourage God-loving relationships with every staff and family member at Spring Canyon.

Manage Day-to-Day Conference Center Operations

• Manage daily operations to include guest services and hospitality, housekeeping, marketing, office activities, drinking water and wastewater, and organize them to enhance ministry advancement, guest satisfaction, and smooth operations.
• Supervise and approve staff schedules to ensure the right staff are assigned to support operations, while ensuring proper time off for rest and personal time.
• Keep all Spring Canyon programs/activities aligned and operating with a common vision as set by the Center Director. Ensure programs maintain a significant spiritual impact and are conducted safely.
• Revise and/or formulate Center Director’s policies and promote their implementation.
• Liaise with the Center Director to make operational-level decisions and set strategic goals.
• In conjunction with the key staff functions, assess each program, ensure the effectiveness of current and future programs, and propose recommendations to the Center Director for any changes to enhance and make each program more effective.
• You are at the forefront of customer service. Your team members are likely the first staff members to greet guests and the last to farewell them upon their departure.
• Provide courteous and professional service to guests who are checking into or out of Spring Canyon, and offer assistance to guests as needed during their stay.
• Provide guests with above-and-beyond service to ensure their experience will be worth remembering. Anticipate guests’ needs and respond promptly.
• Provide an excellent reservation experience for guests–measured by guest evaluations and comments.
• Create events in Ultra Camp for Summer Celebration, Rocky Mountain High, Father Teen Adventure, Winter Retreat, Climb Together, and other OCF-sponsored events.
• For group retreats and private bookings, complete actions like contracting, tracking reservations, collecting deposits, setting prices, assigning guest facilities, and obtaining group schedules.
• Graciously deal with…