Manager, SS

** Summary
* * The Manager is responsible for overseeing the day-to-day operations and service delivery of assigned shared services functions within a region or business unit. This role leads teams responsible for transactional and operational processes such as order management, purchasing, estimating, scheduling, and other centralized support activities.

The Manager ensures operational effectiveness, service quality, and process consistency while driving productivity, performance, and customer satisfaction. This role partners closely with field operations, sales, finance, and other cross-functional stakeholders to ensure shared services processes are aligned to business needs and executed efficiently. The Manager, Shared Services also supports the implementation of standardized procedures, service level expectations, and continuous improvement initiatives that enhance operational execution and scalability.
** Essential Functions
**** Operational Leadership
*** Manage the day-to-day operations of assigned shared services functions.
* Ensure service delivery is executed accurately, efficiently, and within established timelines.
* Oversee workload distribution, queue management, and resource alignment to meet business demands.
* Monitor service levels and operational output to ensure customer and business expectations are achieved.
** Service Delivery & Execution
*** Ensure transactional processes such as order processing, purchasing, estimating, scheduling, and related operational activities are completed accurately and timely.
* Partner with operational and sales teams to ensure seamless handoffs across the source-to-fulfillment lifecycle.
* Address escalations, resolve service issues, and remove barriers impacting execution.
** Performance Management & Reporting
*** Track and analyze key performance indicators (KPIs), productivity metrics, and service levels.
* Prepare and deliver reporting on operational performance, trends, and service outcomes.
* Identify gaps in performance and implement corrective actions as needed.
** Process Standardization & Improvement
*** Support the development, documentation, and enforcement of standard operating procedures (SOPs).
* Identify opportunities to streamline workflows, improve quality, and enhance efficiency.
* Partner with leadership to implement process improvements, automation, and system enhancements.
** Stakeholder Collaboration
*** Partner with field leadership, sales, finance, and other functional teams to align priorities and execution.
* Serve as a liaison between shared services teams and operational stakeholders.
* Ensure effective communication regarding timelines, service expectations, and issue resolution.
** People Leadership & Development
*** Lead, coach, and develop shared services team members.
* Establish performance expectations and provide ongoing feedback and performance management.
* Support hiring, onboarding, and training of new team members.
* Foster a culture of accountability, collaboration, and continuous improvement.
** Other
* ** Prepare and submit reports on work activities, operations, and production.
* Perform all other job duties as assigned.
** Education & Experience
**** Required
* ** High School Diploma or equivalent.
* 3–5+ years of experience in shared services, operations, or transactional support functions.
* Prior experience leading teams or supervising operational workflows.
** Preferred
* ** Bachelor’s degree in Business Administration, Operations Management, or related field.
* Experience supporting centralized or multi-function shared services environments.
* Experience with in construction, homebuilding, manufacturing, or distribution industries.
** Skills & Competencies
**** Operational & Functional Expertise
*** Working knowledge of transactional operational processes (order management, purchasing, estimating, scheduling, etc.).
* Understanding of service delivery models and operational dependencies.
** Leadership & Team Management
*** Proven ability to lead teams, manage performance, and drive accountability.
* Ability to coach, develop, and motivate team members.
** Process & Continuous Improvement
*** Ability to identify process gaps and…