Program Manager

Job Description

Are you someone who has a passion for creating flawless client experiences? Perhaps you thrive from the hustle of managing multiple portfolios. Or maybe, you are a perfectionist who desires to make an impact through impeccable project detail? If so, then consider joining a team dedicated to being the leading provider of high-discipline product design, manufacturing and service.

• Medical, dental & vision benefits
• 401K
• Life insurance/AD&D
• Short and long-term disability insurance
• Three weeks vacation and sick time
• Employee Assistance Program

Salary for the Program Manager position: $75,000 - $90,000 depending on experience

Vergent Products, an electronics contract manufacturer, is seeking a full-time Program Manager to provide best in class Program Management. The technical program manager manages a portfolio of new and existing client accounts with complex technical requirements. This position plays a vital role in creating and maintaining the client experience to balance high client satisfaction and loyalty with stewardship of company resources by communicating and monitoring schedules, budgets, and establishing a communication cadence between the client and company resources that is consistent with the needs of both the client and the Vergent Products team.

The Program Manager is a brand champion who leads continuous improvement in the company's client engagement policies, procedures, and proficiency.

• Follow a rigorous and detailed process to ensure the Vergent team is aware of client agreements, risk mitigation plans, sales orders, schedules, budgets, production and stocking requirements, supply chain considerations, and that product specifications are understood and executed.
• Establish Product Lifecycle Management plans;
  Manage schedule and monitor financial performance for on-time on-budget completion of projects. Ensure task owners understand their tasks, have adequate resources to accomplish the task, and complete the task on time.
• Assess the risk of potential obstacles by reviewing process, program and product bottlenecks, and develop action plans to mitigate risk for each program. Partner with the client to resolve unexpected issues efficiently to maintain client product flow and effectively to prevent future occurrence.
• Act as an agent of de-escalation when unforeseen issues arise. Focus energy on getting facts that will be used to develop effective solutions. Communicate solutions to customers.
• Guide programs through the product life cycle;
  Initiate and facilitate major program milestones (ie:
  Design reviews, New Product Introduction (NPI) kickoff, 1st article reviews, release to production);
  Manage and secure approval, funding and recovery of costs for changes. Recover excess or obsolete inventory;
  Manage client owned property and return when no longer needed;
  Initiate product obsolescence when appropriate.
• Provide proactive and regular updates to client on open order status, project progress, open actions items, risks, warranty/service status, inventory liability, and recovery plans on a dependable cadence.
• Lead and facilitate cost reduction efforts for the client's portfolio.
• Schedule, prepare, and conduct periodic business reviews with assigned clients.
• For established clients, work closely with Business Development to identify new business opportunities
• Facilitate Design for Excellence early involvement of interested parties (client, supply chain, production) in design processes to ensure a smooth and trouble free transition into production.
• Facilitate design transfer of products into volume production.
• Working with other Program Managers, identify and lead improvement in client experience touch points and program management business processes (ie:
  Sales order entry, order acknowledgement, contract review, risk mitigation, business reviews, project management).
• Acts as champion of the brand promise;
  Implement the value proposition in standardized processes to ensure repeatable results from the client perspective, execute robust client communication on cadence, and assist colleagues who communicate with clients to embrace the brand and value proposition in their touch points.

At Vergent Products we share a passion to make a difference in the world through electronic manufacturing. We are a fast-growing employer who cares about our employees, offers great benefits, and gives each employee the ability to grow within our company.

• BS or equivalent experience in business management or technical discipline
• 3-5 years' experience in technical project management.
• Strong team leadership skills with the ability to set objectives, project timelines and execute to milestones and deliverables.
• Strong communication and interpersonal relationship skills externally with clients and internally with cross functional team.
• Ability to resolve conflicts.
• Ability to analyze complex problems and solve them with diverse resources.
• Business acumen to balance client needs…