Director of Pharmacy Business Operations

Job Overview

The Director of Pharmacy Business Operations provides strategic leadership and oversight for the financial, operational, regulatory, and business functions that support the pharmacy enterprise, including budgeting, purchasing and inventory management, contracting and vendor governance, regulatory compliance, and comprehensive 340B program stewardship. Drives strategic planning, data analytics, performance reporting, and process improvement to ensure efficient, compliant, and standardized pharmacy operations across service lines.

• Provides strategic oversight of pharmacy business operations including purchasing, inventory management, contracting, pharmacy data information systems, operational audits, and general business support services. Ensures alignment and consistency across all pharmacy service lines.
• Leads development, implementation, and monitoring of operating and capital budgets. Oversees financial controls, variance analysis, productivity metrics, and fiscal stewardship to ensure transparency and financial sustainability.
• Ensures pharmacy business operations comply with all organizational policies and external regulatory requirements, including state and federal laws, accreditation standards, billing compliance rules, and audit preparedness.
• Provides oversight for the organization's 340B Drug Pricing Program, ensuring full compliance with HRSA requirements and robust internal controls to prevent diversion and duplicate discounts. Oversees 340B program optimization across eligible settings—including mixed‑use areas, outpatient departments, contract pharmacies, and specialty pharmacy operations.
• Partners with pharmacy leadership to develop and execute strategic and operational plans, drive enterprise initiatives, and support prioritization of new programs, requirements, and performance improvement projects.
• Directs the development of analytics, dashboards, and structured reporting to ensure timely, accurate, and meaningful business intelligence. Enables data‑driven decision making for operational performance, resource utilization, and compliance monitoring.
• Leads business‑driven process improvement initiatives to optimize workflows, eliminate inefficiencies, reduce costs, standardize practices, and implement sustainable operational enhancements through data‑informed analysis and cross‑department collaboration.
• Leads, mentors, and develops a high‑performing business operations team. Oversees recruitment, onboarding, training, talent development, performance management, and cross‑functional skill building to ensure operational readiness.
• Serves as the primary point of contact for pharmacy business operations. Fosters strong collaboration with internal stakeholders—including Supply Chain, Finance, IT, Compliance, and pharmacy leaders—to support effective problem solving and information flow.
• Leads pharmacy contracting strategy, evaluation, negotiation, and ongoing vendor performance management to ensure cost‑effective, compliant, and high‑quality service delivery. Oversees contracting activities related to drug purchasing, technology platforms, wholesaler agreements, specialty vendors, service contracts, and consultants.

Guidelines are in the form of stated vision and goals for the operation.

Work assignment is unstructured and leader is responsible for developing, directing, and managing outcomes and multi‑year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature.

Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems.

Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working…