Operations Manager

Position Summary:

The Operations Manager (OM) is responsible for the daily operational management of the organization. This role supports the Director of Finance & Operations (DFO) in managing operations and facilities functions to ensure effective daily operation and excellent environment standards are maintained. The OM implements and maintains procedures and policies for all administrative activities. The OM oversees reception, environment, maintenance services, project coordination/scheduling, intake and financial tracking of in‑kind donations, operations team volunteer engagement and appreciation, and other related internal operations across all three buildings.

The OM also oversees the ELC Kitchen Manager, assisting with CACFP and health department compliance. The OM tracks and analyzes operational costs and monitors budget, to include vendor evaluation, selection and expense control. The OM hires, trains, manages and coaches operations, facilities and kitchen staff to achieve optimal performance.

• Lead and manage resource center operations assistants, facility & kitchen employees, including scheduling and coverage when those team members are out of the office
• Implement regular touchpoints with direct reports, to include weekly touchpoints, quarterly conversations & annual reviews
• Provide leadership, coaching and accountability to all direct reports, establishing clear performance expectations and ensuring targets are achieved

• Recommend, implement and maintain office processes that support organizational goals and efficient operations
• Direct execution of building security processes, emergency response plans and ensuring staff and volunteers are trained in these areas
• Oversee vendor review process & selection of vendors that are the best fit for HHC
• Supervise all facilities management activities, capital improvement projects, vendor relationships and preventive maintenance programs, ensuring projects are completed on time and within budget
• Lead and oversee facility operations, including maintaining excellent environment standards throughout the HHC campus, buildings, grounds & vehicles
• Ensure consistent kitchen operations and health department regulatory compliance are upheld
• Maintain annual compliance of Child and Adult Care Food Program (CACFP) with collaboration from Kitchen Manager & ELC Operations Assistant, and ensure site visit readiness
• Attend all required CACFP trainings, stay up to date on program changes and assist kitchen manager in providing annual food program training for all ELC employees
• Delegate and oversee administrative work completed by operations assistants and volunteers, including inventory tracking & purchasing, in‑kind donation process, month‑end responsibilities and scanning
• Manage operations team volunteers (front desk, facility, safety/security & ELC kitchen) to include timely & meaningful engagement, scheduling, relationship building and appreciation
• Manage office equipment (copiers, phones, etc.) by ensuring efficient operation, up to date phone messages and supporting other employees with troubleshooting
• Track and analyze operational costs and monitor team’s operational budget areas to identify cost savings and plan for future expenses
• Input relevant data into Development and Program databases
• Promote Hope House Colorado’s Core Values throughout the organization and external relationships

• You have a valid driver’s license and current automobile insurance (required)
• You can pass a criminal background check, driving record check, and drug screen (required)
• You are committed to Hope House Colorado’s Core Values and continually working towards the HHC mission (required)
• You have 3 years of people management/supervisory experience (required)
• Experience in office management, facility & maintenance (preferred)
• You are comfortable with basic kitchen duties, including meal prep, portioning, dish washing and maintaining a clean, sanitized workspace (required)
• You are Serv Safe Certified, or willing to become certified within 3 months of hire (preferred)
• You have capital project…