Sr Operations Manager

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than
20,000 employees worldwide.

1st Shift: 6:00 AM- 2:30 PM

Pay: $ - $ (depending on level of prior experience) + monthly bonus potential + full benefits (Health, Dental, Vision) + 401(k)

Applications will be accepted on a rolling basis.

• Oversight of multiple departments and functional areas within the branch to ensure smooth day to-day operations.
• Providing regular reports and updates to senior management on the performance and progress of
  operational initiatives.
• Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
• Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
• Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management
• Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
• Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
• Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
• Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
• Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
• Provide the next level of support for escalated issues during work shifts.
• Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
• Utilize warehouse management systems (WMS) and other technology tools to track inventory monitor performance metrics, and generate reports for analysis and decision-making.
• Ensure compliance with health and safety regulations, company policies, and industry standards
  to maintain a safe working environment for employees and visitors.
• All other duties assigned, based on the business the warehouse supports.

• 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
• Demonstrates a track record of driving operational excellence and delivering measurable results.
• Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
• Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
• Advanced understanding of Project Management principles and the criticality of deadline prioritization.
• Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines
• Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
• Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
• Familiarity with OSHA regulations and standards

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace

• Experience working with UKG and Kronos.
• Experience in supervising temporary staff.
• Technical background.

• Bachelor's degree preferred in a related field or…