Area Manager – HVAC Commercial Services

• Maintain culture of safety and continuous improvement
• Lead Operations team in execution of sales commitments and work orders
• Partner with sales organization to develop and execute strategic plan to drive accelerated market growth in assigned area based on revenue and EBIT plans for the area
• Accountable for technician productivity, order completion, connecting digital assets and customer retention
• Maintain client relationships based on professional credibility and product knowledge
• Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services
• Collaborate with internal teams to ensure alignment with customer needs and expectations
• Forecast, monitor, and document financial performance against plan
• Ensure customer satisfaction by on-time performance and delivery to customer commitments
• Responsible for operational sales targets
• Responsible for ensuring Daily Management Board meetings are happening for all markets within their area (in either one or multiple meetings)
• Monitor all core KPIs outlined in Daily Management Board cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB
• Partner with leadership and discuss performance on Daily Management Board KPIs and actions to improve on any underperforming KPIs
• Responsible for ensuring Schedule and Optimization guidelines & best practices are followed

• Bachelor’s degree or High School Diploma/GED with 7 years of HVAC Operations Leadership in lieu of education requirement
• 8+ years of sales, operations or leadership experience
• 5+ years of experience in HVAC operations leadership
• Strong experience in Microsoft Office Suite, Salesforce, and SAP
• Customer-centric mindset
• Proactive and able to balance multiple priorities
• Able to build strong relationships across industries and functions
• Excellent communicator – oral, written, etc.
• Understanding of financial and accounting principles
• Strong service operations background
• Intimate knowledge of HVAC and/or building technologies industry
• Ability to manage within a large matrixed organization

Demonstrates strong leadership in HVAC operations, focusing on customer satisfaction, financial performance, and team productivity. Proven ability to develop strategic plans that drive market growth and maintain operational excellence.