Customs Brokerage Supervisor

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order and risk management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

18,000 trained professionals

300+ locations worldwide

Globally unified systems

At Expeditors, we recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 27 percent of our staff of 17,000 employees has been at Expeditors 10 years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they’re chances to grow, thrive, and do what you love.

• Identify with manager, develop and mentor your No. 2
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence
• Ensure team meets company standards of 52 hours training per year per employee
• Ensure that the new hires complete company’s mandatory training within the first 6 months

• Participate to staff appraisals, and at a minimum once per year per employee
• Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with team to ensure buy-in and accountability.

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively

• Customs import stat1 (daily)

• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
• Monitor duty deferment usage and levels
• Monitor license/visa applications
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

• Make 5 calls per week – Retention/Sales
• Ensure all new business is transitioned correctly
• Report all calls - sales and retention activities in CRM
• Issuance of customs proposal

• Follow up the customs guarantee for various operations
• Follow up refunds with customs authorities
  
  Ensure every account has a credit limit and check for credit extension when needed
• Department P&L – review, identify, plan

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Proactively promote the company’s 10 cultural attributes:
Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride,Resolute, Sense of Humor, and Visionary.

• Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
• Be open to…