Branch Manager - Credit Union

Affidian Credit Union is looking for a Branch Manager. We are an established, strong organization, looking for someone who enjoys helping others and building relationships. If you have the experience, qualifications, and passion
- Affidian is looking for you to join our team.

We offer a comprehensive health insurance package, competitive salary, generous PTO plan, paid holidays, and eligibility for participation in a 401 K retirement program. The salary range is from $65,325 to $97,988 and does commensurate with experience. The Credit Union promotes from within, and encourages opportunities for growth and advancement. This position is located at 992 Potomac Circle, Aurora, CO 80011.

This is a full-time, in-office, position. Branch hours are Monday
- Friday from 8:00 am to 5:00 pm.

Manage and maintain a healthy branch office through positive and timely interaction with staff and members. Responsible for the operations of Tellers, Universal Associates, Member Service Representatives, Consumer and Senior Lenders and others as assigned.

• Manages the opening and closing duties of the branch.
• Coordinates the activities of all employees by assigning work, answering questions, solving problems, helping with complex transactions and member relations problems, including training and explaining policies and procedures.
• Ensure all employees are following Gold Standard Member Service.
• Perform service audits routinely on each employee.
• Ensure monthly cross-sell and loan quotas are being met by each employee., including self.
• Coach/train employees as needed.
• Performs routine inspections to ensure accuracy of the following:
  • Cash vault, teller cash drawers, cash machines, vouchers, etc.
  • Audit reports.
  • GL recons related to the branch.
  • Employee work (teller receipts, new account/loan folders).
• Creates necessary branch reports, including monthly management report.
• Has a thorough understanding of AML/BSA.
• Manages the performance of all employees which include training on policies and procedures, written evaluations, one-one-one meetings.
• Oversees and is up to date in knowledge, procedures and policies regarding all areas and positions of the branch operations.
• Performs other related duties, including special projects as needed or requested.

• Ensuring staff is properly trained and informed by:
  • Training and coaching in practices and procedures, applicable to each position. This is expected ongoing (everyday) as needed to ensure the proper growth and development of staff.
• Ensure continuing education/development for self:
  • Attend necessary training/planning events.
  • Attend/hold necessary meetings (management, committee, consistency, staff, etc.).
  • Network internally and externally to aide in evaluating, developing and enhancing Affidian’s culture.

• Ensure an on-going environment that is member friendly, to succeed with the Credit Union’s mission statement and core values:
  • Be available to members for any questions or concerns they may have. Provide assistance for transactions, loans, cards, etc.
  • Spend an appropriate amount of time building relationships with members and employees.
  • Assist in business development functions periodically and community events.

• Recommends, administers and adheres to policies and procedures for overall branch operations.
• Ensure employees are trained and accountable.
• Review long term employee goals periodically to facilitate a healthy succession plan.
• Bring resolution to employee and/or member complaints to ensure an appropriate level of service recovery.

• Must have a strong knowledge of banking operations and procedures.
• Complete all required training.
• Provide courteous, friendly, timely and professional…