District Manager, Management

Description

Xclusive Services shares the same values as our customers when it comes to staffing and outsourced services. Our focus on quality performance, operational excellence, and reliability has allowed us to build long-term and scalable partnerships. Operating in 19 states, our seasoned management team has a comprehensive understanding of the hospitality industry, partnering closely with local property and brand leadership to ensure a transparent and optimized approach to staffing.

We actively seek Team Members who embody our corporate values of People First, Service Obsessed, Chasing Excellence, Accountability, and Integrity to further our mission to make a positive impact in the lives of the individuals we serve. Our people thrive in a respectful, inclusive environment with many opportunities for development and advancement.

The District Manager is accountable for the success of all assigned revenue goals and performance attainment throughout the designated geographic region on behalf of Xclusive Services. The position requires the ability to successfully expand market share with existing accounts, maintain excellent customer and team relationships while communicating cross-functionally across Human Resources, IT, Safety and Support (Workers’ Compensation), Finance, and Compliance. This position will be responsible for leading, mentoring, coaching, and holding their teams accountable to become unrivaled industry experts who deliver prompt and attentive customer service and team support .The

District Manager position reports to the Regional Manager to support a subset of major hospitality partners and properties as part of the National Service Team within their immediate geographic region.

Requirements

• Provide excellent customer service and customer relationships through timely follow-up and communication to all needs
• Aligned with the growth strategy for their District, taking an active role in sales execution and partnerships with all levels of customer leadership
• Prioritize revenue expansion opportunities, new and existing, in partnership with Director of Sales counterpart while adhering to internal sales policies and procedures
• Full ownership of P&L throughout the District
• Active participation in annual budgeting discussions
• Manage and oversee District recruitment plan for all territories
• Manage and minimize Safety and Support exposure within the District by meeting/exceeding safety standards and KPIs
• Own satisfactory NPS and customer engagement survey participation
• Accurate monthly/quarterly forecasting- have a true pulse on business health throughout the District
• Play a key role in accurately pricing new and existing customer sales opportunities
• Own current customer retention efforts, including Q , contract renewals, escalations, and negotiations
• Service multiple customers concurrently, meeting deadlines, and keeping organized records of interactions, requests, and opportunities
• Develop and maintain positive business relationships with existing customers; investigates expanded business opportunities; works closely with service teams to meet customer needs
• Play a key role in accurately pricing new & existing customer sales opportunities
• Maintain a target list of 200 room or below hotel properties to be calling on and selling our services to partner with Area Managers to drive qualified applicants to the Company
• Mentor, train, and manage all Area Managers
• Maintain and circulate accurate contact information for all assigned properties to headquarters, sales, and service District leaders
• Responsible for acquiring and sharing competitive information
• Manage timely delivery of payroll and expense…