GOALS Program Director

Job Details

Job Location:

GOALS - 14991

E. Oxford Ave.

- Aurora, CO 80014, Salary Range: $68,847.00 - $70,000.00 Salary/year, Travel Percentage:
Some,

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations.

Family Tree is committed to empowering change and transforming the lives of vulnerable populations in our community. We are committed to investing in our team, valuing diverse and marginalized voices, and promoting inclusion and equity.

Family Tree’s GOALS is a family residential shelter serving households that are currently homeless or at risk of homelessness. The program provides a safe and supportive environment, case management, and basic needs through a multigenerational and trauma-informed approach. GOALS operates 24/7.

The GOALS Program Director is responsible for the day-to-day operations and management of GOALS. The Director provides direct leadership and supervision to residential staff, ensures effective staffing and service delivery, supports a safe and welcoming environment, and responds to immediate client and staff needs. The Director works closely with the Vice President of Homelessness Programs and Residential Data and Grants Manager to ensure that GOALS operates consistently with Family Tree policies, contractual requirements, program standards, and the organization’s mission and values.

• Manage daily GOALS program operations and ensure effective service delivery.
• Support consistency across GOALS residential locations and program activities.
• Ensure program practices align with established policies, procedures, safety standards, and contractual expectations.
• Monitor the residential environment and address operational concerns.
• Identify program barriers and bring recommendations to the Vice President of Homelessness Programs.
• Support coordination and integration with other Family Tree services.

• Develop and maintain schedules for GOALS staff and relief coverage.
• Monitor staffing levels and respond to coverage needs.
• Respond to staff call-outs and unexpected staffing needs.
• Participate in recruitment, onboarding, and training of new staff.
• Ensure staff have the information and resources needed to perform their roles effectively.

• Provide direct supervision, coaching, and support to assigned staff.
• Conduct regular supervision and performance check-ins.
• Address staff performance and workplace concerns.
• Support staff accountability, professional development, and continuous improvement.
• Foster a team culture grounded in collaboration, communication, respect, and accountability.
• Provide leadership and support during complex or high-acuity situations.

• Respond to immediate client concerns and assist staff with complex client situations.
• Promote a safe, respectful, and trauma-informed residential environment.
• Ensure program expectations are communicated clearly and applied consistently.
• Support staff in crisis response, conflict resolution, and problem solving.
• Promote client dignity, choice, and equitable treatment.

• Ensure staff understand and follow required documentation processes.
• Monitor completion of operational documentation and required workflows.
• Support file reviews, case reviews, and quality assurance processes.
• Identify documentation concerns and coordinate with the Residential Programs Administrator for resolution.
• Help ensure program procedures are implemented consistently across GOALS locations.