Volunteer Relations Specialist

Position Title: Volunteer Relations Specialist

Classification: Non-Exempt

Reports To: Director of Corporate & Community Engagement

Location: Aurora

Compensation: $24.90 - $26.10 Hourly

Benefits: Medical, dental, and vision, a 401(k) retirement plan with a 4.5% company match plus potential additional matching based on tenure, PTO, paid sick leave, paid holidays, and a paid utility days

As the food bank with the largest service area in the contiguous United States, Food Bank of the Rockies is passionate about ensuring every community member has the resources they need to thrive. Supporting our Colorado and Wyoming communities begins with passionate, mission-driven individuals.

The Volunteer Relations Specialist is a key member of the Corporate and Community Engagement Team (CCET) within the Development Department. As one of the front‑line representatives of Food Bank of the Rockies’ Volunteer Relations program, this role supports a high‑volume, multi‑site volunteer operation engaging approximately 24,000 volunteers each year—contributing the equivalent of 68 full‑time employees and more than $5.5 million in annual impact.

Working in a fast‑paced environment, the Specialist helps create a welcoming, mission‑centered experience for all volunteers while coordinating daily operations, supporting cross‑departmental needs, and implementing improvements that enhance efficiency and engagement. Through high‑quality volunteer experience and strong internal and external relationships, this role strengthens community connections and directly advances organizational goals.

The Food Bank’s team is dedicated to creating an efficient food distribution network to reduce and help end hunger across the state. Staff are committed to embodying the Food Bank’s organizational values and mission in all activities.

If you are looking for a mission-focused organization where innovation and teamwork are encouraged and new ideas are valued, then this is an ideal position for you.

The mission of Food Bank of the Rockies is to ignite the power of community to nourish people facing hunger. We provide food and necessities to people in need through signature programs and by teaming up with hundreds of Hunger Relief Partners to serve communities across Colorado and Wyoming. We believe that for a community to thrive, every person must have the resources they need to flourish, and we strive to provide proper nourishment for every neighbor.

• Serve as a primary front‑line representative for the volunteer relations program, handling volunteer inquiries and fostering strong relationships with volunteers, staff, and community partners
• Serve as a member of the Welcome Team to greet and assist volunteers, visitors, and guests, ensuring a warm, professional, and mission‑aligned first impression
• Lead on‑site volunteer relations by greeting and orienting volunteers, facilitating a safe and productive shift environment, making real‑time decisions as needed, and ensuring an engaging, mission‑centered volunteer experience from arrival through departure
• Monitor and assess daily, weekly, and monthly volunteer needs, coordinating volunteer assignments with internal departments including the Volunteer Center, Order Selection, Kitchen, Dock, Mobile Pantries, and Programs among others
• Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling, shift changes, and day‑of issues, and collaborating with team members to identify and implement operational improvements
• Manage scheduling, communication, and support for all volunteer types, including individuals, groups, and court‑ordered volunteers
• Serve as a subject matter expert in Volunteer Hub, ensuring data accuracy, consistent reporting practices, and workflow optimization
• Create and update volunteer opportunities and group shifts in Volunteer Hub, manage rosters and attendance, and adjust capacity or schedules in real time based on program needs
• Generate Volunteer Hub reports to support daily operations, volunteer communications, and departmental needs
• Frequently collaborate with CCET to identify availability and fulfill high‑priority or large‑scale volunteer…