Volunteer Relations Specialist

The Volunteer Relations Specialist is a key member of the Corporate and Community Engagement Team (CCET) within the Development Department. As one of the front‑line representatives of Food Bank of the Rockies’ Volunteer Relations program, this role supports a high‑volume, multi‑site volunteer operation engaging approximately 24,000 volunteers each year—contributing the equivalent of 68 full‑time employees and more than $5.5 million in annual impact.

Working in a fast‑paced environment, the Specialist helps create a welcoming, mission‑centered experience for all volunteers while coordinating daily operations, supporting cross‑departmental needs, and implementing improvements that enhance efficiency and engagement. Through high‑quality volunteer experience and strong internal and external relationships, this role strengthens community connections and directly advances organizational goals.

Primary Responsibilities: 70%

• Serve as a primary front‑line representative for the volunteer relations program, handling volunteer inquiries and fostering strong relationships with volunteers, staff, and community partners
• Serve as a member of the Welcome Team to greet and assist volunteers, visitors, and guests, ensuring a warm, professional, and mission‑aligned first impression
• Lead on‑site volunteer relations by greeting and orienting volunteers, facilitating a safe and productive shift environment, making real‑time decisions as needed, and ensuring an engaging, mission‑centered volunteer experience from arrival through departure
• Monitor and assess daily, weekly, and monthly volunteer needs, coordinating volunteer assignments with internal departments including the Volunteer Center, Order Selection, Kitchen, Dock, Mobile Pantries, and Programs among others
• Serve as a point of contact for the Mobile Pantry Team regarding volunteer scheduling, shift changes, and day‑of issues, and collaborating with team members to identify and implement operational improvements
• Manage scheduling, communication, and support for all volunteer types, including individuals, groups, and court‑ordered volunteers
• Serve as a subject matter expert in Volunteer Hub, ensuring data accuracy, consistent reporting practices, and workflow optimization
• Create and update volunteer opportunities and group shifts in Volunteer Hub, manage rosters and attendance, and adjust capacity or schedules in real time based on program needs
• Generate Volunteer Hub reports to support daily operations, volunteer communications, and departmental needs
• Frequently collaborate with CCET to identify availability and fulfill high‑priority or large‑scale volunteer requests for strategic partnerships and events
• Troubleshoot volunteer‑related concerns, enforce safety standards, and elevate and resolve complex issues appropriately
• Handle confidential information with discretion and professionalism, ensuring the privacy and respect of volunteers, staff, partners, donors, or others

Support Functions: 25%

• Assist in the creation, distribution, analysis, and follow‑up of volunteer surveys to support program evaluation
• Contribute to updates of volunteer resources, training materials, and workflow improvements
• Support the design and implementation of volunteer recognition program related activities including Volunteer of the Month recognition and annual Feeding Hope volunteer appreciation reception
• Build and maintain relationships with regular volunteers and long‑time volunteers
• Cultivate partnerships with local community organizations, schools, universities, businesses, faith‑based groups, and service organizations for ongoing volunteer recruitment
• Support with Volunteer Relations Committee activities and initiatives and serve as lead for an assigned sub‑committee
• Provide shared oversight of the Volunteer Outreach Team with the Corporate and Community Engagement Specialist, coordinating volunteer staffing for community events and advancing community relationships and engagement across the organization
• Identify opportunities to improve Volunteer Hub workflows and processes that enhance data quality, operational efficiency, and the volunteer experience
• Partner with…