Registered Nurse Flex Pediatric Call Center

Job Overview

The Clinical Nurse (CN) Flex provides Family-Centered Care by recognizing the patient, family, or designee as a full partner in delivering compassionate, coordinated care based on respect for the patient’s preferences, values, and needs. The role involves active participation in clinical education for patients, families, and staff, effective collaboration within nursing and inter‑professional teams, and fostering open communication, mutual respect, and shared decision‑making to achieve high‑quality patient care.

The CN integrates best current evidence with clinical expertise to deliver optimal health care, uses data to monitor outcomes, and applies improvement methods to test changes that continuously enhance the quality and safety of health care systems. The position minimizes risk of harm to patients and providers through system effectiveness and individual performance, and utilizes information technology to support decision‑making, mitigate errors, and manage knowledge.

• Family-Centered Care: Recognize the patient or designee as the source of control and a full partner in providing compassionate and coordinated care based on respect for patient preferences, values, and needs.
  • Delivers patient and family‑centered care incorporating the nursing process while providing developmentally appropriate, culturally sensitive, evidence‑based care and actively anticipating changes in patient outcomes/ unit needs.
  • Care is guided by the Professional Practice Model throughout the continuum of care.
  • Communicates and advocates patient values, preferences, and expressed needs as part of implementation of the care plan, evaluation of care, and assessment of patient/family learning needs to the interdisciplinary team; initiates and anticipates individualized care and education across the continuum using an interdisciplinary approach.
• Teamwork &
  
  Collaboration:
  
  Function effectively within nursing and inter‑professional teams, fostering open communication, mutual respect, and shared decision‑making to achieve quality patient care.
  • Applies communication practices that minimize risks across transitions of care.
  • Present own perspective and supporting evidence in patient care and team discussions.
  • Collaborates with team members in shared decision‑making.
• Evidence Based Practice: Integrate best current evidence with clinical expertise and patient/family preferences and values for delivery of optimal health care.
  • Identifies key concepts of research and evidence‑based practice.
  • Participates in structuring the work environment to facilitate integration of new evidence into standards of practice.
  • Recognizes and communicates the need for revision of hospital and departmental policies, procedures, practice guidelines, and/or measures for clinical practice evaluation.
  • Recognizes the standard of care provided by the applicable professional organization and/or association.
• Quality Improvement: Use data to monitor outcomes of care processes and use improvement methods to design and test changes that continuously improve quality and safety of health care systems.
  • Utilizes outcome data at the patient level to make care decisions.
  • Participates in quality improvement activities and uses quality measures to understand individual and unit performance.
• Safety: Minimize risk of harm to patients and providers through both system effectiveness and individual performance.
  • Utilizes and discusses policy, procedures, and guidelines to support practice.
  • Communicates observations or concerns related to unsafe situations that pose a risk to patients, families, or the health care team.
• Informatics: Use information and technology to communicate, manage knowledge, mitigate error, and support decision‑making.
  • Recognizes and applies information and technology of patient and unit outcomes to facilitate communication, clinical decision making, error prevention, and care coordination.
  • Navigates and documents in the EMR to support patient care.
• Leadership: Nurses support organizational goals, advance the nursing profession, and enhance professional development by extending their influence to professional and community groups.
  • Works…