PRN Nurse Navigator – Head & Neck, Highlands Ranch

University of Colorado Anschutz Medical Campus

Department:
Community Practice

Position #:  – Requisition #: 40924

The Nurse Navigator (NN) will be a member of the care team thatwill be focused on providing personalized one-on-one patient care.

The NN assesses and evaluates patient conditions, and then plans,implements, provides, and documents patient care in a manner thatfollows professional nursing standards and outlined practices. TheNN will assist in expediting the process for evaluation of clinic patients through a multidisciplinary team approach, coordination of services, and scheduling exams, optimizing patient care outcomes.

The NN will help the patient navigate clinic visits, follow-uptesting, diagnostics, labs, and other services, coordinate care toreduce gaps in understanding, counsel and educate patients and families, and ensure high-quality patient outcomes.

• Facilitates patient intake by phone, email, or online through
  
  Epic MHC.
• Provides high-touch and high-quality personalized patientnavigation.
• Works closely with patients and families throughout the full continuum of care.
• Triages, coordinates care, and orders appropriate patienttesting under University of Colorado School of Medicine protocols and guidance with a heavy focus on managing needs within and outside of the organization to prevent unnecessary ER visits,hospital admissions, and/or readmissions.
• Acts as Liaison between patients and clinical staff,administration, physicians, managed care companies, and community/external resources to address the health needs of patients by assessing clinical, emotional, spiritual, psychosocial,and financial barriers to care. Once identified, works with thecare team to find and/or create a plan to overcome barriers for successful health outcomes
• Demonstrates effective communication with patients, families,peers, members of the multidisciplinary healthcare team, and community organizations and resources.
• Collaborates directly with primary physician and care team tohelp educate/reinforce specific disease processes, treatments, and recommendations to properly diagnose, treat, and mitigate problemsbased on the multidisciplinary care plan.
• Facilitates resolution of patient care gaps and follows up byboth proactively reaching out to patients/families and continuouslyaddressing direct phone calls and messages from patients.
• Questions and prevents duplicative, fragmented, or unnecessaryuse of resources/services. Questions tests/procedures for which the purpose is unclear.
• Follows up on patient progress relative to subsequent testing,ED visits, hospitalizations, and ensures a post-acute plan when needed. Monitors and reports on outcome measures.
• Participates in clinical operations with patients, roomingpatients, taking vitals, and supporting patient needs as assigned.
• Assists the physician and other providers with procedures as necessary.
• Reports all test results to the patient as directed by the physician.

• Participates in relevant quality work groups to assist in the development of patient education materials, clinical pathways, and workflows to improve patient and provider compliance with meetinghealth measures and meeting the needs of the patients/families.
• Responsible for managing routine correspondence and medical records to referring agencies and providers per policy. Workscreatively to facilitate prompt service to accommodate referringagencies/providers to meet their referral needs.
• Cleans and stocks all patient examination rooms; cleans and prepares instruments for procedures; keeps a list of medical supplies needed.
• Cleans and sterilizes equipment; checks and restocks medicationcabinets as necessary.
• Utilizes current nursing practices to provide patient carewhile focusing on the needs of the patient and exemplifying service excellence, care, concern, respect, and cooperation. As a member ofa health care team, functions in the role of patient advocate bybeing in the position of initial contact for patient-related issues.
• Demonstrates responsibility and accountability for professional practice and…