Contract Administrator

Overview

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU
  - Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include:
  Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance,  and discounted employee phone plans.

The Contract Administrator supports the CVA Lead and Manager in managing customer value agreements in alignment with the company’s commitment to operate as “One Professional Team.” This role requires strong organizational and communication skills, as well as the ability to manage multiple contract-related processes and relationships. Pay Rate: $58,743.31 - $68,540.33 Annually. Pay rate is dependent upon education & experience.

• Collects equipment hour data from GPS-enabled assets or directly from customers via phone/email
• Coordinates with Customers and PSSRs to gather required information for work order creation
• Creates enrollment numbers in the DBS system when applicable
• Assists in developing standardized processes for creating and reporting customer agreements
• Tracks and reports CVA progress and issues to the CVA Manager
• Inputs and maintains data in tracking systems and supports continuous process improvement
• Coordinates across departments and with customers, demonstrating strong project management skills
• Builds and maintains effective customer and vendor relationships
• Responds promptly and professionally to both internal and external customer inquiries
• Participates in customer status meetings and supports communication efforts
• Identifies opportunities for upselling Wagner CVA services and offerings
• Gains a working knowledge of heavy equipment maintenance and telematics systems
• Performs other duties as assigned

• High School Diploma or GED
• Some College or equivalent combination of education and experience
• Contracts and project tracking experience
• 3+ years administrative/clerical experience
• 3+ years customer service experience
• Prior experience in contracts and project tracking experience preferred

• Sedentary work, primarily involving sitting/standing; occasional lifting/moving up to 25 lbs
• Frequent use of hands, hearing, talking, and walking
• Requires skills in:
  Safety & product knowledge;
  Data entry and organizational tasks;
  Verbal and written communication;
  Basic math and reasoning;
  Contract and project tracking;
  Project management and cross-functional coordination;
  Customer service

• Basic:
  Microsoft Power Point
• Intermediate:
  Microsoft Teams, Outlook, Excel
• Preferred:
  Experience with DBS system and Power BI

• 1-10% (minimal travel)

• Noise level:
  Quiet
• Location:
  
  Indoors

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.