Shift Supervisor - Tower Store

Final date to receive applications

This position will be posted through Friday, 2/27/2026.

The Retail Center Shift Supervisor will be responsible for day‑to‑day, tactical, and practical leadership of associates and teams across the entire retail center.

Shift Supervisor is full‑time and requires open availability, including evenings and weekends. Stores are open 9 a.m. to 9 p.m. Monday–Saturday and 9 a.m. to 8 p.m. Sunday. Shift start times may be as early as 7 a.m. and as late as 10 p.m. Pay: $20.32 per hour.

All applicants must attach a resume. Candidates offered this position must successfully complete pre‑employment screening, which could include a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable).

• Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation.
• Employee Leadership:
  • Manages breaks.
  • Redirects staff/work teams to address call-offs.
  • Coaches employees verbally and with initial write-ups.
  • Provides input to reviews and terminations.
  • Facilitates employee purchases.
• Task/Functional Leadership:
  • Assists in opening and closing procedures.
  • Responsible for the verification step related to the daily sales report paperwork.
  • Responsible for counting drawers.
  • Responsible for making change between drawers and safe.
  • Assists with inventory process by counting, entering, and verifying.
  • Ability to be on call for alarm notifications after hours.
• Customer Focus:
  • Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives.
  • First escalation point for customer complaints.
  • Point of contact for turning down donations at Attended Donation Centers (ADC).
• Cross-training:
  • Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency.
  • Ensure E-Commerce product(s) are processed accurately and moving to E-Commerce efficiently.
  • Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product.
  • Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises.
• Your job duties may extend beyond the tasks listed and may include additional responsibilities as required.

• A high school diploma or equivalent is preferred.

• Previous supervisory experience is preferred.
• Two (2) years' retail experience is desired.

• Familiar with product pricing, trends, fashions, and seasonal changes.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation.
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Able to quickly problem solve and make decisions.
• Able to maintain confidentiality and follow Goodwill's policies and procedures.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG, Novatime) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).

• Goodwill is now a proud partner with Daily Pay! Work Today. Get Paid Today!
• Full Time employees in retail are eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings.
• In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating…