Part-Time Donation Services Associate - Iliff Store

Job Summary

Associate I, Donation Services is typically the first point of contact for customers who drop off items at retail centers and/or stand‑alone donation centers (ADC). The associate provides excellent and friendly customer service by greeting customers promptly and assisting as needed, which may include lifting or unloading donations from a customer's vehicle or other area. Associates are expected to handle goods with care, showing respect for items donated.

• Provides excellent customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensures that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspects all donations within assigned areas and makes decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Maintains a safe, organized, and clean environment for both customers and fellow employees within the donation entrance and parking lot areas.
• Maintains remote donation centers, sheds, and/or trailer if applicable, following appropriate opening and closing procedures when working at a remote site.
• Ensures supplies are kept well stocked at remote site as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over‑stocked when working in remote donation center locations.
• Communicates timely when the donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Follows all retail center/donation center policies and procedures.
• Assists drivers in loading and unloading donations onto the truck when necessary.
• Follows all safety processes and procedures to help provide a safe working environment for employees and customers.
• Crosstains in other departments or areas; acts as a back‑up for other areas as required.
• May be required to report to the store ADC or stand‑alone center when necessary.
• Job duties may extend beyond the tasks listed and may include additional responsibilities as required.

• High School diploma or equivalent (preferred).
• One year of retail experience (preferred).
• Ability to make decisions by following Goodwill standards and guidelines.
• Basic computer skills needed to log into a computer system to order supplies and to send and receive email.
• Ability to work in various weather conditions with varying temperatures.
• Capability to use safety equipment to assist with lifting heavy objects such as a dolly or pallet jack.
• Ability to read, comprehend, write, and communicate effectively in English.
• Effective communication with customers, managers, supervisors, staff, and peers.
• Capability to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.

Pay: $16.45 per hour. Position is eligible for Daily Pay through the Daily Pay benefit. Part‑time employees in the Retail and Sales/Operations Division are eligible for paid holidays, sick leave, jury duty, and bereavement leave. All employees may also make pre‑tax or post‑tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Donation hours at our stores are Monday through Saturday 8:00 am to 8:30 pm and Sunday 9:00 am to 7:30 pm. Part‑time positions are available; let us know your availability.

• Lifting: Heavy: 45 lbs or more – FREQUENTLY;
  Moderate: 15‑44 lbs – CONTINUOUSLY;
  Light: 14 lbs or less – FREQUENTLY.
• Carrying: Heavy: 45 lbs or more – FREQUENTLY;
  Moderate: 15‑44 lbs – FREQUENTLY;
  Light: 14 lbs or less – FREQUENTLY.
• Pushing/Pulling: FREQUENTLY.
• Reaching: Above shoulder – FREQUENTLY;
  At shoulder – CONTINUOUSLY;
  Below shoulder – CONTINUOUSLY.
• Twisting, Bending, Kneeling/Crawling, Squatting: FREQUENTLY.
• Climbing: Use of legs only (stairs) – OCCASIONALLY;
  Use of arms & legs (ladders) – OCCASIONALLY.
• Hearing: FREQUENTLY.
• Vision: Visual, close – CONTINUOUSLY;
  Visual, distant – OCCASIONALLY;
  Visual, depth perception – FREQUENTLY.
• Hands/Fingers: Simple grasping – CONTINUOUSLY;
  Fine manipulation – FREQUENTLY;
  Repetitive movements – CONTINUOUSLY.
• Walking, Standing, Sitting, Speaking: Walking – CONTINUOUSLY;
  Standing – CONTINUOUSLY;
  Sitting – NEVER;
  Speaking – CONTINUOUSLY.
• Working in various weather conditions and varying temperatures. – CONTINUOUSLY.

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E‑Verify. For more information on E‑Verify, visit the Department of Labor website. We promote a Safe & Drug‑free Workplace.