Sales Leader

Company Overview

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide, overseeing retail and online channels across the United States and Puerto Rico.

Aurora Mall

The Sales Leader drives operations on the sales floor and in the stockroom, assists in training associates, and delivers a great in-store shopping experience for customers.

• Assist in developing and motivating associates to maximize sales potential.
• Provide in‑the‑moment coaching/training to store associates for efficient floor operations, customer service, coverage, stockroom management and execution of standards.
• Partner with Store Management to provide feedback on associate performance.
• Assist in training associates on store operations, product, policy, and procedures.
• Execute action plans that optimize results.
• Execute all aspects of daily store operations.
• Ensure appropriate associate coverage to create a great customer experience.
• Oversee and authorize the checkout experience.
• Assist with merchandise flow, such as shipment, replenishment, omni‑channel operations, in the store.
• Monitor and analyze the customer service provided by team members.
• Build an effective schedule with the right associate in the right place at the right time.
• Promote and support an environment focused on delivering great in‑store customer experiences.
• Effectively resolve customer service issues to a positive outcome.
• Lead and model our customer experience model.
• Display expert knowledge of product, company policies, promotions, loyalty programs.
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  1.
• Proficient in use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Ability to effectively communicate with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Demonstrated collaborative skills and ability to work well with a team.
• Ability to multitask and handle multiple customers and/or processes at once.

PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security, including:

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

$20.75 - $28.30 per hour

PHOENIX is an equal opportunity employer and does not discriminate in recruiting, hiring, or any other terms and conditions of employment. PHOENIX only hires individuals authorized for employment in the United States and is committed to providing reasonable accommodation to individuals with disabilities.