Lead Retail Associate

• The Lead Retail Associate (Shift Lead) at The Green Solution in Aurora, CO, supports store leadership by managing daily retail operations, coaching staff, resolving customer issues, and ensuring compliance with company policies and regulations, while promoting a positive, customer-focused environment.
• Key responsibilities include achieving sales goals, product knowledge guidance, opening/closing the store, task delegation, inventory management, training retail staff on sales and POS systems, and identifying improvement opportunities.
• Candidates must be at least 21 years old, have 3+ years of retail or customer service experience, cash handling and POS experience, strong customer service and coaching skills, and flexibility to work various shifts including nights, weekends, and holidays.
• The Cannabist Company, the employer, is a leading multi-state cannabis provider with 77 facilities, offering comprehensive benefits including health, dental, vision, life insurance, 401k, paid time off, and ongoing training, recognized for diversity and inclusion efforts.

The Cannabist Company (formerly Columbia Care) is one of the largest fully integrated operators in the U.S. #cannabis industry. 21+ to follow.

Store Manager

The Green Solution, S. Peoria Ct, Aurora, CO

Pay: $19.00/hr + tips & benefits including health, dental, vision, life, STD, LTD, 401k and more!

The Lead Retail Associate (“Shift Lead”) provides an exceptional experience for all customers and fellow team members. In this role, the Shift Lead will support Store leadership in day-to-day operations and lead by example as a positive, customer-focused retail associate. The Shift Lead may hold a state designation as the manager on duty, key holder, or agent in charge, and as such, will be responsible for coaching and training employees and resolving customer issues as needed.

The Shift Lead will work closely and collaboratively with the store leadership team to drive results in a fast-paced environment while supporting the Company’s core values and culture.

• Support store leadership in achieving sales goals and business growth.
• Lead by example and promote a service-minded retail environment.
• Demonstrate exceptional cannabis product knowledge and provide guidance to customers to ensure a positive experience.
• Open/close the store as needed and assign tasks as needed throughout the day to meet business demands.
• Perform and train the retail team on all retail tasks and responsibilities including, but not limited to, customer intake, sales, inventory, and POS transactions.
• Provide coaching in the moment to employees and elevate employee concerns or issues to store leadership in a timely manner.
• Ensure operational excellence by following SOPs, compliance regulations, and established internal processes; report any compliance issues, concerns, or violations to store leadership in a timely manner.
• In collaboration with store leadership, support all aspects of inventory management including but not limited to: ensuring inventory movement is properly documented and supporting regular audits and month/quarter/year-end inventory processes
• Identify opportunities for improvement and share findings with store leadership.

• All applicants must be at least 21 years of age
• 3+ years of retail or customer service experience
• Experience with cash handling and Point-of-Sales systems required
• Exceptional customer service and problem-solving skills
• Strong collaboration skills and the ability to contribute to a positive work environment
• Ability to coach and influence others
• Flexibility to work nights, weekends, and holidays as needed

Travel %: 0

FLSA status:
Non-Exe…