Mobile Solutions Expert​/Floater

Position: Mobile Solutions Expert (Full-time/Floater)
About the job Mobile Solutions Expert (Full-time/Floater)

Position Objective: Turn regular conversations into revenue when you become the companys ambassador to existing and potential customers as you sell industry-leading products and services. This role is about finding creative solutions while simultaneously developing your personal brand as the foremost expert in the wireless space.

Responsibilities: As a Mobile Solutions Expert, you will meet the customers needs by experimenting, learning, and adjusting as you go. Along your journey to grow our brand and reach our customers, you will be responsible for:

• Building loyalty with our customers

• Explore customers needs and provide hands-on demonstrations. Resolve issues, creating a seamless, one-stop environment

• Deliver innovative, individualized solutions, satisfying the needs of our customers.

• Guiding customers through their purchasing experience by sharing your expertise

• Establishing a relationship with suppliers and Metro partners

• Meet sales goals and upsell various packages

• Promote new sales by presenting our customers and potential customers with new products

• Maintain the stores visual appearance to high standards

• Assist with billing and other tasks

• Perform all required opening and closing duties

• Additional tasks as assigned by management

Skills: The experience youll bring by joining our team through:

• Multitasking and quickly solve problems

• Thriving in a fast-paced environment as you build excitement around our products

• Self-motivated and self-starter with strong communication skills and work ethics

• Maintain a high level of professionalism and approach service sales needs with composure, integrity, and compassion

• Quick learner with a positive attitude

• Strong interpersonal and organizational skills

• Effective at balancing customer needs and performance goals

• Support team initiatives. Work alongside peers and store leaders, learning and sharing ideas while serving customers and providing solutions

Work Environment:

• This position can be both full-time and part-time, with a workweek of 20-40 hours. During our peak season, additional hours may be required. Increased schedule implies overtime and extended work hours

• Flexible with the ever-changing environment and the wide range of tasks

• Meeting sales quotas and goals leads to bonuses and commissions

• Ability to work in other locations as the needs of the business arise

• Bilingual (Spanish/English) is a plus

We are more than just a cell phone store. We are driven by our ambition to connect our customers to their loved ones by providing the best service and most cost-effective means of communication. As a diverse team, we learn and grow together as we create a positive and energetic environment. Become a valued member of our team and be part of our story as we change the world one cell phone at a time.