Member Sales & Service Specialist - Southlands

Responsibilities & Duties

• Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day, and escalating issues to management as needed.
• Execute sales protocols for prospect follow‑up, membership sales, or intro class booking.
• Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email.
• Conduct tours of the facility while actively engaging with individuals.
• Meet or exceed sales call goals per shift.
• Meet or exceed assigned KPI’s.
• Achieve personal and studio‑level sales goals.
• Help to maintain a clean and orderly studio.
• Participate in special events as needed to promote the studio.
• Smile a ridiculous amount.
• Other duties as assigned.

• Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
• Must be comfortable with public speaking in groups of up to 12 people.
• Strong sales and customer service skills.
• Goal‑oriented with an ability to achieve membership, retail, and service objectives.
• Ability to learn and use the Club Ready software system.
• Punctual, reliable and professional.
• Ability to work harmoniously as part of a team.
• Ability to adapt and evolve in an ever‑changing fast‑paced diverse environment.
• Ability to stand or sit for up to 8 hours throughout the workday.
• Hearing sufficient to understand conversations, both in person and on the telephone.
• Reliable means of transportation to studio and occasional off‑site events.

• $16 per hour plus commissions and free classes.
• Employee status (W2) not a contractor.
• Free Pilates classes.
• Merchandise discounts.
• Opportunities for growth within the studios.