Key Account Manager-Retina

Job Summary

The Key Account Manager (KAM) is responsible for maintaining existing business and expanding sales in a defined geographic region (reporting to the Area Sales Director), promoting IHEEZO and Triesence. Achieve monthly/quarterly/annual sales revenue and product objectives through consultation and value-based communications with ophthalmologists, optometrists, surgery centers, and staff.

• Meet or exceed quarterly sales revenue and product goals.
• Own and drive attainment of company-set goals.
• Develop new customers without losing existing business.
• Close deals timely and professionally.
• Analyze, develop, and grow territory business with an entrepreneurial mindset.
• Grow via organic pull-through and adding new customers.
• Call on ophthalmic healthcare professionals in defined markets.
• Develop physician/staff relationships in assigned geography.
• Use internal resources for action plans and problem accounts.
• Provide weekly new business forecasts and updates.
• Record sales activity in CRM and summarize Next Steps.
• Use PowerPoint, Excel, Word, and Outlook.
• Maintain deep knowledge of ophthalmic portfolio; communicate product/formulation advantages.
• Follow up urgently; collaborate with internal departments.
• Travel routinely within the territory (~80% expected; includes overnight stays).
• Use Salesforce CRM; understand Pharmaceutical Industry Code of Practice.
• Comply with state/federal legislation and regulatory requirements; manage expenses ethically.
• Liaison for customer complaints/issues; submit required reports (including monthly expense reports) on time.

• Bachelor’s degree in a related field.
• 3+ years buy-and-bill sales and/or medical device sales.
• Retina ophthalmology experience preferred.
• Ability to build long-term customer relationships.
• Ability to quickly learn product/practice information and offer solutions.
• Experience executing strategic/targeted business plans.
• MS Office proficiency.
• Clinical understanding of ophthalmology preferred.
• Knowledge of physician decision-making.
• Excellent presentation/interpersonal skills; strong communication and written skills.
• Independent judgment/initiative, multitasking, problem-solving/analytical skills.
• Ability to become proficient with Salesforce CRM.

75% weekly travel in the defined territory with overnights required.