Personal Banker - Crown Point

Position Overview

At PNC, we put our people first, building inclusive culture and delivering best experience for customers. As a Personal Banker within our Retail Banking organization, you will be based at the Crown Point branch in Parker, CO. Bilingual (Spanish) preferred. The role is based in office and supports cross‑functional sales and service initiatives.

• Acquires and deepens the branch customer base through proactive sales and service activities.
• Manages the customer experience by identifying opportunities to improve financial well‑being.
• Collaborates with ecosystem partners to grow customer share of wallet.
• Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through a defined process, including outbound calling, service‑to‑sales, teller interactions, appointment setting, and lobby engagement.
• Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions.
• Leverages ecosystem partnerships and community Centers of Influence to acquire, expand, and retain relationships.
• Creates customer loyalty and grows share of wallet through a differentiated experience.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions using technology, tools, and resources.
• Applies product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
• Demonstrates heightened scrutiny to identify and avoid loss.
• Participates in branch daily operations, ensuring they are completed efficiently and accurately.

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies.
• Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling.
• Understanding Customer Needs.

Roles at this level typically require an Associate's or equivalent degree and related experience or product knowledge to accomplish primary duties. A minimum of 3+ years of experience is expected. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No degree or certifications required.

Base Salary: $45,375.00–$75,625.00 (may vary based on location, market data and individual skills, experience, and education). This role is incentive eligible with payment based upon company, business, and/or individual performance.

PNC offers a comprehensive range of benefits, including medical/prescription drug coverage (with Health Savings Account option), dental and vision, life insurance for employee and spouse/child, short‑ and long‑term disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, backup child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and an extensive wellness program. Paid time off includes maternity and/or parental leave, 11 paid holidays, up to 9 occasional absence days (unless required by law), and 15‑25 vacation days based on career level and years of service.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act and the Secure and Fair Enforcement for Mortgage Licensing Act of 2008, which prohibit hiring individuals with certain criminal histories.