Sales and Service Associate

FULL-TIME / Part-time

512 South Chambers Road, Aurora CO 80017

This role is focused on welcoming new members and guiding them through the start of their fitness journey. The position requires building genuine, trust‑based relationships by actively listening to members' goals, understanding their unique needs, and recommending personalized solutions that support their overall fitness success. Success in this role comes from combining a passion for fitness with strong interpersonal skills to create a positive, motivating, and results‑driven member experience.

• Developing first-name relationships with members, answering questions, resolving concerns, and connecting both members and guests to the appropriate resources.
• Keeping the gym clean, well‑maintained, and safe for members and guests.
• Delivering an outstanding and well‑rounded sales and service experience to all guests and members by ensuring a welcoming, informative, and inclusive experience when they visit – helping inspire them to take the right next steps in pursuing their fitness goals within our community.
• Supporting an exceptional new member onboarding experience that helps members get connected to our fitness offerings. Being the first face they see when they walk in, friendly greeting/check‑in, and prompt attention to their needs has a meaningful impact on their sense of belonging.

• Demonstrate authenticity, sincerity, and open‑mindedness; show up as yourself and act with integrity.
• Self‑motivated and passionate about helping others, with a genuine interest in learning and personal growth.
• Strive to excel and consistently meet or exceed goals, maintaining a positive, can‑do attitude.
• Embrace challenges and view setbacks as opportunities to learn and grow.
• Possess a strong service mentality and a desire to deliver exceptional member experiences.
• Minimum of 1 year of experience in retail or fitness sales.
• CPR and AED certification required within 60 days of employment.

• Full‑time, with flexible availability across weekdays, weekends, and holidays to best serve our member community.

• Minimum travel may be required for training purposes and lead generation.

Team Members in this role are eligible to participate in 24 Hour Fitness's Fitness Sales and Membership Sales Commission Plans. These plans reward exceptional service, incentivize success, and empower earning potential by aligning pay with your contributions.

We offer benefits such as paid time off, medical and dental coverage, 401(k) with match for qualifying positions, a free gym membership, and discounts on products and personal training.

Average of 30 hours or more per week:
Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Service